iBoysoft Data Recovery for Mac online help

Help Documents

Getting Started

iBoysoft Mac Data Recovery is a professional data recovery software that can recover deleted files even emptied from Mac Trash, recover data from formatted, inaccessible, unmountable or corrupted partition, recover deleted or lost partition, etc.

Supported Operating Systems

macOS 10.15 (Catalina), macOS 10.14 (Mojave), macOS 10.13 (High Sierra), macOS 10.12 (Sierra) and Mac OS X 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion), 10.7 (Lion).

Supported file systems

APFS, HFSX, HFS, HFS+, exFAT and FAT32.

Supported storage devices

Macintosh HD, external hard drive, USB drive, USB stick, flash drive, SD card, CF card, memory card, memory stick, micro card, digital camera & other storage device (Fusion drive and RAID reconstruction are not supported by iBoysoft Mac Data Recovery)

Enable iBoysoft Mac Data Recovery to have full disk access

  1. Step 1: Go to Apple > System Preferences... > Security & Privacy
  2. Step 2: Under Privacy tab, select Full Disk Access from the left column.
  3. Step 3: Click on the lock icon at the bottom. You will be asked to enter the password if there is.
  4. Step 4: Click + and add iBoysoft Data Recovery for Mac to this list.
  5. Step 5: Launch iBoysoft Data Recovery for Mac again.

How to activate iBoysoft Mac Data Recovery?

Step 1: Connect your computer to Internet. If you don't have Internet access, please contact [email protected]

Note: If you are running firewall or anti-virus programs on your computer, you may need to temporarily turn them off so as to complete registration.

Step 2: Click Activate button on iBoysoft Mac Data Recovery home window.

Activate iBoysoft Mac Data Recovery

Step 3: Enter iBoysoft Mac Data Recovery license key (You are recommended to copy and paste the license key from order confirmation email).

Activate Mac iBoysoft Data Recovery

Step 4: Click "Activate".

How to set up scanning methods in Preferences?

You can set up the method to scan for lost data in Preferences panel. It supports: HFS Plus file system, FAT32 file system, exFAT file system, APFS file system and File types.

Scan lost data by file types: Reconstruct lost files according to file type signatures matching, but reconstructed files don't have their original file names and directory structures.

How to use iBoysoft Mac Data Recovery?

Following are solutions for different data loss scenarios:

How to recover deleted files even if emptied from Mac Trash?

Step 1: Choose the drive where we deleted files and click "Next" to scan for all deleted files on the drive.

iBoysoft Mac Data Recovery

Step 2: After the scan completes, preview all found files, choose the files we expect and click "Recover" to get data back.

Preview scanning results on iBoysoft Mac Data Recovery

Step 3: Have a check to ensure all deleted files have been successfully recovered.

Tips: If deleted files are not found in quick scan mode, please check "File types" option in Preferences panel, check deep scan option and try again.

How to recover lost data from startup drive in macOS Catalina/Mojave/High Sierra?

"System Integrity Protection" (SIP) is a security mechanism built into the operating system that prevents normal programs from reading the startup drive, so System Integrity Protection would prevent iBoysoft Mac Data Recovery from scanning startup drive in macOS Catalina/Mojave/High Sierra. To recover lost data from startup drive on Macs running such macOS, we need to temporarily disable System Integrity Protection (SIP).

Step 1: Boot to Recovery OS by restarting your machine and pressing & holding down Command + R keys at startup.

Disable SIP step 1

Step 2: Launch Terminal from the Utilities menu, enter the command: csrutil disable and press Return.

Disable SIP step 2

Step 3: Launch iBoysoft Mac Data Recovery from an external drive, choose the startup drive and click "Next" to scan lost data.

Step 4: After the scan completes, preview all found files, choose the files we expect and click "Recover" to get data back.

Tips: If lost files are not found in quick scan mode, please check "File types" option in Preferences panel, check deep scan option and try again.

How to recover data from formatted, unmountable, unreadable, corrupted drive?

Step 1: Choose the formatted, unmountable, unreadable, corrupted drive and then click "Next" to scan for all lost files on the drive.

If the drive is formatted, please check Deep scan option at the bottom.

Step 2: After the scan completes, preview all found files, choose the files we expect and click "Recover" to get data back.

Step 3: Check to ensure all lost files have been successfully recovered.

Tips: If lost files are not found in quick scan mode, please check "File types" option in Preferences panel, check deep scan option and try again.

How to recover lost data from deleted/lost APFS partition?

Step 1: Click "Find Lost APFS Partitions" at top right corner.

Step 2: Select the hard drive where deleted/lost APFS partition and click "Next" to continue.

Step 3: After deleted/lost APFS partition is found, please select it and then click "Next" to scan data.

Step 4: After the scan completes, preview all found files, choose the files we expect and click "Recover" to get data back.

How to recover data from uninitialized hard drive?

Step 1: Select the uninitialized hard drive and click "Next" to scan lost data.

Step 2: After the scan completes, preview all found files, choose the files we expect and click "Recover" to get data back.

Step 3: Check to ensure all lost files have been successfully recovered.

Tips: If lost files are not found in quick scan mode, please check "File types" option in Preferences panel, check deep scan option and try again.

How to recover data from unbootable/crashed/failed Macs?

This tutorial is helpful when:

Your Mac won't turn on, or won't finish starting up;
Your Mac stuck on loading or login screen;
The boot volume, usually Macintosh HD, won't mount in Disk Utility;
and other not booting cases.

Watch the video tutorial:

Method 1: Recover data in Recovery Mode

This method is highly recommended if you have only one unbootable Mac. It saves you a lot trouble finding another healthy Mac and creating a bootable drive.

Please visit the Tutorial: How to run iBoysoft Mac Data Recovery in Recovery Mode and recover data.

Method 2: Create a bootable drive and recover data

What you need:

a. a healthy Mac computer;
b. a USB flash drive.

Step 1: Create a bootable drive.

Download, install and launch iBoysoft Mac Data Recovery.

Click iBoysoft Data Recovery on menu bar and then select "Create Boot Drive".

iBoysoft Data Recovery create bootable drive

Tips: Creating boot drive needs macOS image file from recovery partition. If there is no macOS image file from recovery partition, please change a Mac computer and try again.

Insert a USB drive into the healthy Mac, and follow the onscreen wizard to create a bootable drive.

Step 2: Recover data.

Insert the bootable USB drive into the unbootable Mac computer.

Reboot the Mac computer and hold down the Option key (‚Ć•) at startup.

Select iBoysoft Mac Data Recovery from the boot options.

Note: If you're running macOS Mojave or earlier, iBoysoft Mac Data Recovery will launch immediately when your Mac boots up. But, if your Mac is running macOS Catalina, you need two additional steps to launch this program.

Wait for your Mac to boot up, open "Terminal" application from "Utilities" drop-down menu.

Open Terminal

Run the following command:

'Volumes/Image Volume/boot.sh'

Launch iBoysoft Mac Data Recovery Command

After iBoysoft Mac Data Recovery launched, you can follow the steps above to recover data.

How to use Save Sessions and Load Sessions?

If you want to abandon the scanning process or exit the software during scanning, the software will ask you if you want to save the scanned results. By using Save Sessions, you can save the scanning results for later recovery.

Step 1: Click on the camera icon at the top right corner of the software.

Step 2: Choose a reliable location for saving the results.

The scanning results will be stored as a file named after the time you save it. If you want to recover the data in that file, follow the steps to load the results to the software by using Load Session option.

Step 1: Click on the menu button at the top right corner of the software.

Step 2: Select "Load Session...".

Step 3: Choose the correct file you saved.

Step 3: Preview the files, select ones you want to recover and click on the "Recover" button.

Tips: If you don't have another Mac but a Windows PC at hand, please feel free to contact our support team at [email protected].