Support Center

Tech support: [email protected] Sales: [email protected]

Emails will be replied within 12 - 24 hours normally, except for Saturday and Sunday (UTC+8).


1. If you have not received license key after purchasing, you can inquire license key online. At the same time, please check the spam, trash, junk folder and check if you entered wrong email address when purchasing.

2. I just purchased but received invalid license key error when activating iBoysoft Data Recovery for Mac. - It is caused by you installed the old version, please install the latest version and activate it.

3. Cannot connect to the activation server when activating, please set up offline activation.

4. iBoysoft Drive Manager is discontinued due to MacFuse which terminates the authrization. For the lifetime license users who are using macOS Big Sur, please contact [email protected] (Attach your order) to free get 1-year license of iBoysoft DiskGeeker (A new toolkit will bring lots of features) Basic edition.

5. Data recovery is a complicated case and data recovery tech support is a time-consuming job. For iBoysoft Data Recovery lifetime license, we will charge for data recovery service if you need our help after your 1-year free tech support expires.


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