iBoysoft BitLoker Recovery FAQ
Purchase FAQ
Q: What does iBoysoft BitLocker Recovery Trial version do?
A: 1. iBoysoft BitLocker Recovery Trial version can scan lost data from BitLocker encrypted drive.
2. iBoysoft BitLocker Recovery Trial version allows to preview the common file types: photos, documents, videos, audios so that you can see if your lost files can be recovered at all before purchasing.
Q: Can I use iBoysoft BitLocker Recovery Trial version to recover several files and test the recovery results?
A: No, but iBoysoft BitLocker Recovery Trial version can preview the common file types: photos, documents, videos, audios so that you can see if your lost files are recoverable before purchasing, please refer to: How to evaluate if lost files are recoverable with free trial version before purchasing?
Q: When should I purchase iBoysoft BitLocker Recovery full version?
A: After Trial version finds your lost data, you can consider purchasing the full version. Trial version can preview the common file types: photos, documents, videos, audios so that you can see if your lost files are recoverable, refer to file preview.
Q: What is the difference between trial version and full version?
A: 1. There is no function difference.
2. Trial version can preview the common file types (documents, photos, videos, audios); Full version can recover unlimited data.
Q: Is there any trial license to test the recovery results before purchasing?
A: No, but Trial version can preview the common file types, including photos, documents, videos, audios so that you can see if your lost files are recoverable. If the selected files can be previewed, it will be recovered after purchasing full version. Refer to file preview.
Q: I lost documents, videos, photos, audios, etc., but the found files only have .gz and .swf files, should I purchase full version?
A: No,.swf (a flash file extension) and .gz (a compressed gzip file) are just false positives and totally garbage. In this situation, the lost files cannot be identified properly, please send your data loss details to [email protected] for further analysis and the solution.
Q: The found files only have RAW files (such as photos, documents, videos, audios), should I purchase full version?
A: Please refer to: How to evaluate if lost files are recoverable with free trial version before purchasing?
Q: What is difference bewteen iBoysoft BitLocker Recovery Professional and iBoysoft Data Recovery Professional for Windows?
A: iBoysoft Data Recovery Professional for Windows includes the features of iBoysoft BitLocker Recovery Professional, BitLocker Recovery module built-in iBoysoft Data Recovery Professional for Windows is iBoysoft BitLocker Recovery Professional.
Q: The files previewed by iBoysoft BitLocker Recovery trial version are corrupted, should I purchase full version to recover these files?
A: No, free trial version has same function as full version. The files previewed by iBoysoft BitLocker Recovery trial version are corrupted, these files recovered by iBoysoft BitLocker Recovery full version will be also corrupted. In this situation, please send your detailed data loss problem to [email protected] for further analysis before purchasing.
How to preview the files, refer to file preview tutorial.
Q: Can iBoysoft BitLocker Recovery recover deleted/lost files from C drive that is BitLocker encrypted?
A: It depends on whether the deleted/lost files are overwritten or not. Generally speaking, continuing to use this computer is a write operation to C drive after data loss. Once the lost files are overwritten, there is no way to recover them.
Q: I lost the password and recovery key, can iBoysoft BitLocker Recovery access BitLocker encrypted drive?
A: No, iBoysoft BitLocker Recovery cannot break into your BitLocker encrypted drive without the password and recovery key. In this situation, you need a BitLocker password brute-force cracking tool, refer to: How to unlock BitLocker encrypted drive without password and recovery key?
Q: My BitLocker encrypted computer/Surface failed, how to recover lost data?
A: We provide iBoysoft Data Recovery WinPE (Download trial version from download page) bootable media to recover lost data from failed BitLocker encrypted OS drive, but recovery key is the only way to decrypt data from BitLocker encrypted OS drive due to TPM (Trusted Platform Modules).
Q: I have lost/deleted one BitLocker encrypted partition, can iBoysoft BitLocker Recovery restore deleted/lost BitLocker encrypted partition?
A: No, iBoysoft BitLocker Recovery is a BitLocker data recovery software which can recover lost data from deleted/lost BitLocker encrypted partition.
Q: Can I recover lost password or BitLocker recovery key with iBoysoft BitLocker Recovery?
A: No, iBoysoft BitLocker Recovery is a data recovery software which doesn't have password recovery function, please refer to: How to unlock BitLocker encrypted drive without password and BitLocker recovery key?.
Q: Can iBoysoft BitLocker Recovery recover EFS encrypted files?
A: No, iBoysoft BitLocker Recovery doesn't support EFS encryption.
Q: Can iBoysoft BitLocker Recovery fix a RAW drive that is BitLocker encrypted?
A: No, iBoysoft BitLocker Recovery is a BitLocker data recovery software which can recover lost data from RAW drive that is BitLocker encrypted drive.
Q: Can I use iBoysoft BitLocker Recovery Professional to provide the technical service to my clients?
A: No. iBoysoft Data Recovery Technician (Has integrated the features of iBoysoft BitLocker Recovery) allows to provide the technical service to your clients.
Q: Would iBoysoft BitLocker Recovery damage my storage device when sccanning?
A: No, iBoysoft BitLocker Recovery is read-only access to your storage device where lost data.
Q: Disk management cannot recognize my storage device, does iBoysoft BitLocker Recovery recognize it?
A: No. If disk management cannot recognize your storage device, iBoysoft BitLocker Recovery cannot recognize it either. In this situation, your storage device should be physically damaged, please send it to a local data recovery specialist for help.
Q: My BitLocker encrypted storage device has physically failed, can iBoysoft BitLocker Recovery help?
A: No, hardware issue is beyond any data recovery software. In this situation, please send it to a local data recovery specialist for help.
Q: Does iBoysoft BitLocker Recovery support RAID reconstrucion?
A: No, please find a RAID reconstrucion software.
Q: Online store accepts debit card?
A: Yes, please select PayPal in your shopping cart and then click "Pay with Credit or Debit Card".
Q: Why the final price in shopping cart is higher than list price in official site?
A: Please check if the final price in shopping cart includes VAT. The list price in http://www.m3datarecovery.com doesn't include VAT. Due to different tax price in different countries, the final price of the product customers purchase may be higher than the list price, which is because the final price includes VAT.
Licensing FAQ
Q: Can I use iBoysoft BitLocker Recovery Professional on two computers, even more?
A: One license for one computer usage.
Q: Is iBoysoft BitLocker Recovery Professional lifetime license?
A: It has two license types: 1-year license and lifetime license.
Q: Can I uninstall iBoysoft BitLocker Recovery Professional from one computer and activate it on another computer?
A: No, iBoysoft BitLocker Recovery Professional is computer license, its activation is bundled with the hardware ID, but iBoysoft Data Recovery Technician allows it.
Q: Can I transfer the license of iBoysoft BitLocker Recovery Professional from one computer to another computer?
A: iBoysoft BitLocker Recovery Professional is computer license, its activation is bundled with hardware ID. Only the original computer failed, the license can be transfered to another computer according to license agreement. For license transferring, please contact [email protected].
Q: Is iBoysoft BitLocker Recovery Professional allowed to provide technical service to clients?
A: No, iBoysoft BitLocker Recovery Professional is computer license, but iBoysoft Data Recovery Technician (includes the feature of iBoysoft BitLocker Recovery Professional) allows to provide technical service to clients.
Q: Activation error, the license key has been registered, please contact [email protected].
A: The product activation is bundled with the hardare ID, the above situation occurs once the hardware ID was changed. Please send your detials (including what happened on your computer after last activation) to [email protected] for further analysis and the solution.
Q: How to reinstall the purchased software after computer crashed, faiiled, changed hardware or reinstalled OS?
A: Please send your order ID or purchase email address to [email protected] for license key resetting.
Technical FAQ
Q: Recovered files from BitLocker encrypted drive are corrupted and cannot open.
A: Please try these solutions:
Solution 1: Check "Revert decryption" option under Help menu and try to recover these files that cannot open.
Solution 2: Click "Find more partitions", select the whole hard disk and click Next to continue. After the scan completes, there would be several partitions found, please select the BitLocker encrypted partition whose recovery status is Good and then extract data.
Solution 3: Select BitLocker encrypted drive and then check "Deep Scan" option to try again.
Solution 4: Contact [email protected] with your data loss details.
Q: Some recovered files are ok, some recovered files are corrupted and cannot open.
A: Please check "Revert decryption" option under Help menu and try to recover these files that are corrupted and cannot open.
If the above solution fails, please send your data loss details to [email protected] for further analysis.
Q: The found files only have RAW files.
A: Data recovery is a complicated case, its recovery result depends upon the specific data loss environment, please send your details to [email protected] for further analysis.
At the same time, please try this solution: Click "Find more partitions", select the whole hard disk and click Next to find previously existing BitLocker encrypted partition. Once the previously existing BitLocker encrypted partition is found, please select it and then enter the password or 48-digit BitLocker recovery key to extract data.
Q: Data is not found.
A: Generally speaking, BitLocker metadata is corrupted or BitLocker encrypted drive decryption failure so that data is not found, please send your data loss details to [email protected] further analysis.
Q: Lost (BitLocker encrypted) partition is not found after trying "Find More Partitions".
A: In this situation, BitLocker metadata should be completely erased so that there is no way to decrypt data from BitLocker encrypted drive, please send your data loss details to [email protected] further analysis.
Q: When recovering data from BitLocker encrypted drive, I receive error message: Password or BitLocker recovery key is incorrect after I enter the correct password or BitLocker recovery key.
A: Maybe BitLocker metadata is corrupted so that iBoysoft BitLocker Recovery cannot find BitLocker metadata and promopts incorrect password or BitLocker recovery key, please contact technical support team for further analyzing.
Q: I receive error message: Unlock password is incorrect after entering the correct password when accessing a BitLocker encrypted drive where installed Windows OS.
A: The password is bundled with TPM chip so that it is invalid on another computer. In this situation, entering 48-digit BitLocker recovery key is the only way.
Q: I lost documents, videos, photos, audios, etc., but the found files only have .gz and .swf files, why?
A: .swf (a flash file extension) and .gz (a compressed gzip file) are just false positives and totally garbage. In your data loss environment, the original files cannot be identified properly, please send your data loss details to [email protected] for further analysis.
Q: iBoysoft BitLocker Recovery was unexpectedly closed.
A: Please check if there is a crash dump file: *.dmp in iBoysoft BitLocker Recovery installation directory, if yes, please send it to [email protected] for further analysis.
