14 days money back policy statement

iBoysoft values each customer and strives to provide high-quality software and services. To ensure customer satisfaction, we offer trial versions of all our software, allowing customers to "test-drive" before making a purchase to avoid buying the wrong product.

Important Notes:

1. The Technician License is excluded from this refund policy. Since this license is designed for use by multiple people within a company or organization providing unlimited technical service to clients, it is not eligible for refunds.

2. Orders placed through resellers, partners, or any other unauthorized channels are not covered by this refund policy.

3. Orders made through the Mac App Store are not covered by this refund policy. Refund requests for purchases made via the Mac App Store are handled by Apple in accordance with Apple's refund policy.

4. For European Union (EU) Residents: When purchasing any iBoysoft product, you waive your right to withdrawal as per the Consumer Rights Directive (CRD) 2011/83/EU. This waiver applies to digital content (e.g., downloaded software), as specified in Article 16(m) of the CRD.

Full Refund Conditions:

iBoysoft offers a full refund under the following circumstances, within 14 days from the date of purchase:

Wrong Software Purchase: If a customer mistakenly buys the wrong software, iBoysoft will offer a refund once the customer purchases the correct software from our company.

Duplicate Purchases: If a customer buys the same software twice or purchases two products with similar functions, iBoysoft will refund one of the products.

Double Charge: If the customer is charged twice due to issues with our payment platform, iBoysoft will issue a full refund.

License Key Not Received: If the customer does not receive the license key within 24 hours and our support team does not respond within 24 hours (excluding cases where the wrong email address was provided during purchase), iBoysoft will refund the purchase.

Software Bugs: If the purchased software has a bug and no solution has been provided within 14 days, after receiving email support and remote assistance from our team, the customer can receive a refund if they do not wish to wait for a future update.

Partial Refund Conditions:

If the purchased software does not have a technical problem, iBoysoft may offer a partial refund in the following cases:

Hardware Issues: If the customer's computer or storage device has a hardware issue (e.g., unstable or unreadable drive, I/O problems, bad sectors, the device is not recognized by the operating system) that prevents the software from functioning normally (e.g., recovered files are zero bytes, device is ejected during recovery), a 50% refund may be offered.

Special Environment Issues: If the customer's specific environment causes dissatisfaction with the software (e.g., lost data cannot be recovered due to file system properties, corruption, overwriting, OS reinstallation, update OS), a 50% refund may be provided.

No Refund Conditions:

No refunds will be issued under the following circumstances:

1. The order is older than 14 days.

2. The software does not perform a task it was not intended to do or advertised to perform. Please carefully read the product's specifications on the product page or contact [email protected] for more details before purchasing.

3. A refund is requested for a technical issue, but no details are provided, or the customer refuses to cooperate with our support team.

4. The purchase was made without the payer's authorization. iBoysoft is a software developer and cannot track unauthorized transactions.

5. A refund is requested for non-technical reasons. iBoysoft encourages customers to read the product description and try the free trial version before making a final purchase decision.

6. The purchased product has successfully performed its intended task as described on the product page, or the product has already been used successfully by the customer.

How to Request a Refund:

Please provide detailed information about the issue (including screenshots of the software's behavior) to prove that the software is not working as expected.

What to Do After a Refund is Accepted:

Once a refund request is approved, the license key will be deactivated immediately. Please uninstall the software and remove it from your computer right away.