iBoysoft Data Recovery for Windows online help

Help Documents

Getting Started

iBoysoft Data Recovery is a professional data recovery software for Windows computer to recover deleted files even emptied from Recycle Bin, recover data from formatted, inaccessible, RAW, corrupted, deleted or lost partitions, etc.

Supported Operating Systems

Windows XP, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2, Windows 8, Windows Server 2012/2016/2019, Windows 10, including 32-bit and 64-bit.

Supported file systems

FAT16, FAT32, NTFS4, NTFS5 and exFAT.

Supported storage devices

Hard drives, USB drives, pen drives, flash drives, memory cards, CF cards, etc.

How to download and install iBoysoft Data Recovery?

Step 1: Download iBoysoft Data Recovery latest version from download center.

Step 2: Double-click the setup file and follow the steps to complete the installation process.

How to uninstall iBoysoft Data Recovery?

Windows 8 and earlier: Click "Start" -> "Control Panel" -> "Uninstall a program" -> find iBoysoft Data Recovery and click "Uninstall".

Windows 10: Click "Start" -> "Settings" -> "Apps" -> find iBoysoft Data Recovery under Apps & features and click "Uninstall".

How to activate iBoysoft Data Recovery?

Note: You can only recover up to 1GB files with the free version. To remove the limitation, please purchase a license key from online store.

Step 1: Connect your computer to the Internet. (If you don't have Internet access, please contact [email protected])

Note: If you are running firewall or anti-virus programs on your computer, you may need to temporarily turn them off so as to complete registration.

Step 2: Launch iBoysoft Data Recovery, and click the key icon at the top left.

Activate iBoysoft Data Recovery

Step 3: Enter iBoysoft Data Recovery license key. (We suggest every customer copy and paste the license key from order confirmation email.)

Activate iBoysoft Data Recovery

Step 4: Click OK.

How to use iBoysoft Data Recovery

How to recover deleted/lost files?

Step 1: Launch iBoysoft Data Recovery, and select the drive that you have deleted/lost files from the drives list.

Recover deleted/lost files with iBoysoft Data Recovery

Step 2: Click "Next" to start scanning that drive for the lost files.

Recover deleted/lost files with iBoysoft Data Recovery

Step 3: When the scanning process finished, the search results will be displayed in the screen. Double-click the files to preview, and choose files you want to get back then click "Recover".

Preview scanning results

Step 4: Go over the recovered files to make sure all the deleted/lost files have been successfully recovered.

How to recover data from formatted drives?

Step 1: Launch iBoysoft Data Recovery, and select the formatted drive.

Step 2: The "Deep Scan" option at the bottom will be ticked automatically. If not, please tick it manually for a thorough scan. Then click "Next" to start scanning that drive for the lost files.

Step 3: Double-click the found files to preview, choose files you want to get back and click "Recover".

Step 4: Go over the recovered files to make sure all the lost files have been successfully recovered.

How to recover data from RAW/inaccessible drives?

Step 1: Select the RAW/inaccessible drive.

Step 2: Click "Next" to start scanning that drive for all the lost files. If the search results are not ideal, you can tick "Deep Scan" at the bottom which will scan the drive sector by sector and is more likely to get all the lost files back.

Step 3: Double-click the found files to preview, choose files you want to get back and click "Recover".

Step 4: Go over the recovered files to make sure all the lost files have been successfully recovered.

How to recover data from deleted/lost partitions?

Step 1: Click "Find More Partitions" on the top.

Recover data from deleted/lost partition

Step 2: Select the hard drive that you have deleted/lost partition, and click "Next" to start scanning that drive for the deleted/lost partitions.

Step 3: After the scanning process completed, choose the deleted/lost partition and then click "Next" to start scanning for lost data on that partition.

Scan deleted/lost partition

Step 4: Double-click the found files to preview, choose files you want to get back and click "Recover".

Step 5: Go over the recovered files to make sure all the lost files have been successfully recovered.

How to recover data from BitLocker encrypted drives?

Step 1: Launch iBoysoft Data Recovery and click the "BitLocker Data Recovery" option from the upper right corner. The program will list all internal and connected external drives.

Recover data from BitLocker encrypted drives

Step 2: Select the drive which contains your BitLocker encrypted partition and click the "Next" button. The software will start scanning for all BitLocker encrypted partitions on the selected drive.

Step 3: Choose the BitLocker encrypted partition from which you have deleted or lost data and click "Next".

Recover data from BitLocker encrypted drives

Step 4: Enter the password or the recovery key to decrypt data on the BitLocker encrypted partition and click "OK". The scanning process will start.

Recover data from BitLocker encrypted drives

Step 5: Preview the scanning results and choose what files you want to get back.

Step 6: Click the "Recover" button.

Recover data from BitLocker encrypted drives

How to save current session for continuous recovery next time?

Step 1: After the scanning process finished, click Settings and select "Save Session".

Save current session for continuous recovery next time

Step 2: Select a location to save the .sr file and click "Save".

Step 3: To load this .sr file when needed, just select one partition, click Settings and choose "Load Session".

Step 4: Select the saved file and click "Open".

Step 5: Choose files you want to get back and click "Recover".

FAQ

Why can't I open some files recovered by iBoysoft Data Recovery?

Data recovery is a complicated case. The recovery result depends upon the specific data loss environment. Please send the details including how did you lose the data and how did you use iBoysoft Data Recovery to [email protected] for further analysis.