iBoysoft DiskGeeker Online Help

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Getting Started

iBoysoft DiskGeeker is a comprehensive disk utility for Mac users that can help access Windows volumes, clone a disk, repair a disk, clean junk files, and encrypt disks. It can enhance the protection of your data and improve your work efficiency.

Supported Operating Systems

macOS 12 Monterey, macOS 11 Big Sur, macOS 10.15 Catalina, macOS 10.14 Mojave, macOS 10.13 High Sierra.

Supported Storage Devices

Macs (includes Intel, M1 Pro/Max Macs), external hard drives, solid-state drives, USB flash drives, SD cards, CF cards, memory cards, memory sticks, etc.

How to Download and Install iBoysoft DiskGeeker?

Step 1: Free download iBoysoft DiskGeeker at https://iboysoft.com/disk-utility/.

Step 2: Double-click the installation package to open it.

install iBoysoft DiskGeeker

Step 3:Go to Launchpad to open the application.

Note: For the first-time installation, if your Mac is running macOS 11 or above, click "Ok" to allow iBoysoft DiskGeeker to access your files. If your Mac is running macOS 12, click "Install" when you are asked to install Rosetta.

How to Activate iBoysoft DiskGeeker?

You have a 7-day free trial with full features. After the trial expires, please purchase a yearly subscription from our online store or go to three dots and select "Purchase".

Step 1: Copy the license key from your order confirmation email.

Step 2: Click the software icon from the menu bar to bring up the main window.

Step 3: Click the yellow "Activate" button at the lower left corner.

Activate iBoysoft DiskGeeker

Step 4: Paste the license key and click "Activate".

Activate iBoysoft DiskGeeker

How to Open a Partition?

Step 1: Select a Partition from the left panel.

Step 2: Click "Open" from the toolbar.

open a disk

Note: if you only have read permission to the partition, using the "Open" button doesn't change the permission you have.

How to Mount All/Unmount All Partitions?

Step 1: Select a disk from the left panel.

Step 2: Click "Mount All" or "Unmount All" from the toolbar.

unmount all partitions

How to Mount/Unmount a Partition?

Step 1: Select a partition from the left panel.

Step 2: Click "Mount" or "Unmount" from the toolbar.

unmount a partition

How to Eject a Partition?

Step 1: Select a partition from the left panel.

Step 2: Click "Eject" from the toolbar.

eject a disk

Note: the application will eject the entire disk even though you select a single partition to eject.

How to Read and Write to NTFS Drives?

iBoysoft DiskGeeker uses the system's built-in NTFS read and write support. Your Microsoft NTFS-formatted disk will be mounted in read-write mode automatically after the application detects it without extra setup.

But if you can't write to your NTFS volume, follow these steps:

Step 1: Click the three dots at the top right corner and select "Preferences".

Step 2: Go to "Advanced" tab and click "Install driver".

Step 3: Follow the onscreen wizard to install NTFS driver by iBoysoft.

Step 4: Go to Apple logo > System Preferences > Security & Privacy > Privacy > Full Disk Access to check if "iBoysoft DiskGeeker" and "drivemanagerd" are checked in the list.

allow full disk access

Step 5: Restart your Mac.

Note: If your Mac has an Apple Silicon chip, you need to enable system extension before the NTFS driver can take effect.

How to Unlock Encrypted Hard Drive?

Note: This feature is for Professional Edition users. iBoysoft DiskGeeker can only unlock BitLocker encrypted, FileVault encrypted, and encrypted APFS volumes.

Step 1: Connect the drive that is encrypted to Mac if it is an external device.

Step 2: Select the encrypted disk/volume from the left panel.

Step 3: Click on the "Unlock" button from the toolbar.

unlock BitLocker-encrypted drive on Mac

Step 4: Enter password and click "Unlock" to confirm. You can also enter the BitLocker recovery key to unlock a BitLocker-encrypted drive and a FileVault recovery key to unlock a FileVault encrypted drive.

unlock encrypted drive on Mac

Step 5: Access and manage files after the encrypted drive is mounted and opened automatically after unlocking.

How to Lock an Encrypted Disk?

Step 1: Select the unlocked disk/volume from the left panel.

Step 2: Click on the "Lock" button from the toolbar.

lock an encrypted drive

How to Check and Repair a Volume?

Step 1: Select a problematic volume from the left panel.

Step 2: Click "First Aid" from the toolbar.

check and repair a partition

Note: if you select a non-NTFS volume, the software will use the Mac's built-in First Aid function to check and repair it. If you select an NTFS partition, you will be asked if you want to just check the errors without repairing or both check and repair found errors.

Step 3: Wait for the process to be done and click "Complete".

repairing a disk

Learn more about iBoysoft DiskGeeker's First Aid feature.

How to Encrypt a Partition by FileVault?

Note: Only partitions/disks with GUID Partition Map can be encrypted with FilaVault using iBoysoft DiskGeeker. FileVault encryption method only applies to HFS, HFS+, and APFS file system.

Step 1: Select a partition that you want to encrypt from the left panel.

Step 2: Click the "Encrypt" button from the toolbar.

Encrypt a drive with FileVault

Step 3: Click "Continue" to proceed.

Encrypt a drive with FileVault

Step 4: Enter your password and re-enter the same password. Your password should be less than 48 digits.

Encrypt a drive with FileVault

Step 5: Click "Next".

Step 6: Click "Start encrypting". The encryption can't be terminated by a user.

Encrypt a drive with FileVault

How to Encrypt a Disk by BitLocker?

Note: Only partitions with GUID Partition Map and MBR (Master Boot Record) can be encrypted with BitLocker using DiskGeeker. BitLocker encryption method only applies to exFAT, FAT, and NTFS file system.

Step 1: Select a partition that you want to encrypt from the left panel.

Step 2: Click the "Encrypt" button from the toolbar.

Step 3: Click "Continue" to proceed.

Step 4: Enter your password and re-enter the same password. Your password should be less than 48 digits.

Encrypt a drive with BitLocker on Mac

Step 5: Click "Next".

Step 6: Save the generated Recovery Key to a file or print it to have a backup.

Encrypt a drive with BitLocker on Mac

Step 7: Click "Next" and click "Start encrypting". The encryption can't be terminated by a user.

Encrypt a drive with BitLocker on Mac

Learn more about iBoysoft DiskGeeker's BitLocker Encryption.

How to Map a Network Drive in Finder?

Step 1: Click the "Add network drives…".

Step 2: Provide all required information including server protocol, server address, password, etc. and click "Connect".

Add network drive

Step 3: Find your network drive under Locations in Finder after it is successfully connected.

Map network drive as local drive in Finder

Learn more about iBoysoft DiskGeeker's Network Drive Connection feature.

How to Disconnect a Network Drive?

Step 1: Select a network drive.

Step 2: Right-click it or use the "Disconnect" button at the right.

Disconnect network drive

How to Clone a Disk?

Note: Before you start to clone data from a disk (source device) to another disk (destination disk), please be aware that:
1. Make sure you have backed up the important files on the target disk as it will be overwritten to store data cloned from the source disk.
2. The target disk must have a larger (or at least the same) capacity than the source disk.
3. The startup disk containing the operating system can't be selected as target disk.
4. Go to Apple logo > System Preferences > Security & Privacy to make sure "drivemanagerd" item is checked.

Step 1: Select the source disk. Remember to select the entire disk not a volume.

Step 2: Click "Clone" from the toolbar.

clone a disk

Step 3: Select a destination device in the list.

Step 4: Click "Start clone". The cloning process can't be terminated by a user. If the process is terminated by accident, the disk cloning will resume automatically after two disks are connected to Mac again.

how to clone a disk

Learn more about iBoysoft DiskGeeker's Disk Clone feature.

How to Clean Files from a Partition?

Step 1: Select a partition from left panel.

Step 2: Click "Clean Drive" from the toolbar.

clean drive

Step 3: Select the file(s) you want to delete and click "Delete All" to free up the space.

how to clean drive

Learn more about iBoysoft DiskGeeker's Clean Drive feature.

How to Clean System Junk?

Note: 1. This feature is only available for the startup disk containing the operating system.
2. If you don't have permission to delete the file, you can't clean it with iBoysoft DiskGeeker either.

Step 1: Select the startup volume usually labelled as macOS - Data, macOS, or Macintosh HD, or Macintosh HD - Data.

Step 2: Click "Clean Junk" from the toolbar.

how to clean system junk

Step 3: You can open a folder and select files you want to delete.

scan for system junk

Step 4: Click "Clean" and then click "Ok".

delete system junk

Learn more about iBoysoft DiskGeeker's Clean Junk feature.

How to Enable USB Defender?

Step 1: Click the three dots iBoysoft DiskGeeker settings > select "USB Defender" > Enable USB Defender.

enable USB Defender

Step 2: Enter your password to protect your USB drives. Your password should be less then 48 digits and has no requirement on letters, numbers, or special characters.

enter USB defender password

Note: After you enable USB Defender, all your USB drives connected to the Mac will be unmounted. You need to manually mount them and enter the correct password for USB Defender.

Step 3: Go to three dots iBoysoft DiskGeeker settings > USB Defender > USB Defender Preferences > enter USB defender password to change settings and password.

Every time ask for confirmation (default): every time iBoysoft DiskGeeker detects a USB device, it will ask you to enter the correct password to allow Mac's Disk Utility and iBoysoft DiskGeeker to mount it.

Only allow USB in whitelist: the software only allows USB devices that have been added to whitelist to be mounted.

USB defender settings

Learn more about iBoysoft DiskGeeker's USB Defender feature.

How to Disable USB Defender?

Step 1: Click the three dots iBoysoft DiskGeeker settings > select "USB Defender".

Step 2: Select "Stop USB Defender".

How to Add a Device to Whitelist?

Note: All devices that are not added to whitelist will be locked. You can't have any read and write operations even with the built-in Disk Utility application.

Step 1: Select the disk (not the partition) in the disk list from the left panel.

Step 2: Right-click it and select "Add whitelist".

add a device to whitelist

Step 3: Enter a password for your whitelist.

enter whitelist password

Step 4: Check the whitelist by going to three dots iBoysoft DiskGeeker settings > USB Defender > USB Defender Preferences > enter USB Defender password > Device Whitelist.

How to Remove a Device from Whitelist?

Step 1: Check the whitelist by going to three dots iBoysoft DiskGeeker settings > USB Defender > USB Defender Preferences > enter USB Defender password > Device Whitelist.

Step 2: Select the Device Whitelist.

Step 3: Select the device in the list and click "Remove Whitelist".

remove whitelist

How to Uninstall iBoysoft DiskGeeker?

Step 1: Click the three dots iBoysoft DiskGeeker settings at the top right corner and select "More..." and "Uninstall".

Uninstall iBoysoft DiskGeeker

Preferences

Go to iBoysoft DiskGeeker settings > Preferences, you will find "General", "Notification", and "Advanced" tabs.

iBoysoft DiskGeeker preferences

iBoysoft DiskGeeker general settings

iBoysoft DiskGeeker notifications

iBoysoft DiskGeeker advanced settings

FAQ

1. What should I do if iBoysoft DiskGeeker fails to work?

Restart iBoysoft DiskGeeker or restart Mac computer to check it again. If it still can't work, please send your problem in details to support@iboysoft.com for further analysis.

2. Why can't I uninstall iBoysoft DiskGeeker?

To uninstall it, you need to go to iBoysoft DiskGeeker settings > More... > Uninstall. Or you can quit the software and drag iBoysoft DiskGeeker from Applications folder to the Mac Trash.

3. Can I mount external drive with iBoysoft DiskGeeker when macOS Disk Utility cannot mount it?

No. If your macOS Disk Utility cannot mount the macOS-compatible external drive, iBoysoft DiskGeeker cannot mount it either.