iBoysoft DiskGeeker Online Help

Help Documents

Getting Started

iBoysoft DiskGeeker is a handy disk management tool to manage external, network, and encrypted drives for Mac users. It helps users to support BitLocker drives, mount NTFS drives in read-write mode, map network drives as local ones, and control drives with one single click.

Supported Operating Systems

macOS 11 Big Sur, macOS 10.15 Catalina, macOS 10.14 Mojave, macOS 10.13 High Sierra, macOS 10.12 Sierra, OS X 10.11 El Capitan.

Supported Storage Devices

Macs (includes M1 Macs), external hard drives, solid-state drives, USB flash drives, SD cards, CF cards, memory cards, memory sticks, etc.

How to Download and Install iBoysoft DiskGeeker?

Step 1: Download iBoysoft DiskGeeker latest version from Download Center.

Step 2: Click the installation .dmg package, and then follow the onscreen wizard to complete the installation process.

Step 3: Enable system extension and grant iBoysoft DiskGeeker full disk access if asked.

Step 4: Restart Mac by going to Apple logo > Restart.

The program will be launched and its icon will be added to the menu bar automatically by default.

How to Uninstall iBoysoft DiskGeeker?

Step 1: Click the software icon from the menu bar to bring up the main window.

Step 2: Click the three dots iBoysoft DiskGeeker settings at the top right corner and select "More…" and "Uninstall".

Uninstall iBoysoft DiskGeeker

How to Activate iBoysoft DiskGeeker?

Note: You have a 7-day free trial with full features. To remove the limitation, please purchase a yearly subscription from online store.

Step 1: Copy and paste the license key from your order confirmation email.

Step 2: Click the software icon to bring up the main window.

Step 3: Click the yellow "Activate" button at the lower left corner or click the three dots iBoysoft DiskGeeker settings at the top right corner and select "Activate iBoysoft DiskGeeker".

Activate iBoysoft DiskGeeker

Step 4: Paste iBoysoft DiskGeeker license key and click "Activate".

Activate iBoysoft DiskGeeker

How to Use iBoysoft DiskGeeker?

How to Read and Write to NTFS Drives?

Step 1: Connect NTFS drives to Mac.

Step 2: Open the NTFS drive and access the NTFS files directly because the software will automatically mount your NTFS drives in read-write mode.

How to Access BitLocker-encrypted Drives (For Professional edition users only)?

Step 1: Connect a drive that is encrypted by BitLocker or BitLocker To Go to Mac.

Step 2: Click the software icon to bring up the main window.

Step 3: Select the BitLocker-encrypted disk/volume in the left sidebar.

Step 4: Right-click it or click on the "Unlock" button at the right to unlock it.

unlock BitLocker-encrypted drive on Mac

Step 5: Enter BitLocker password and click "Unlock" to confirm.

Note: By default, the software will open the decrypted drive after unlocking. If you want to manually open the decrypted drive, you can go to three dots iBoysoft DiskGeeker settings> Preferences > General and uncheck " Open decrypted drive after unlocking".

How to Encrypt External Drives with BitLocker?

Note: Only partitions/disks with GUID Partition Map and MBR (Master Boot Record) can be encrypted with BitLocker on Mac. BitLocker encryption method only applies to exFAT, FAT, and NTFS file system.

Step 1: Select a drive/partition in the left sidebar.

Step 2: Right-click it or click on the "Encrypt" button at the right.

Encrypt a drive with BitLocker on Mac

Step 3: Click on "Continue" to proceed.

Encrypt a drive with BitLocker on Mac

Step 4: Set up a password and re-enter the same password. There is no requirement on the password length, special letters and characters.

Encrypt a drive with BitLocker on Mac

Step 5: Click "Next".

Step 6: Save the generated Recovery Key to a file or print it and click "Next".

Encrypt a drive with BitLocker on Mac

Step 7: click "Start encryption" and wait for a while until the encryption is complete.

Encrypt a drive with BitLocker on Mac

How to Encrypt External Drives with FileVault?

Note: Only partitions/disks with GUID Partition Map can be encrypted. FileVault encryption method only applies to APFS, HFS, and HFS+ file system.

Step 1: Select a drive/partition in the left sidebar.

Step 2: Right-click it or click on the "Encrypt" button at the right.

Encrypt a drive with FileVault

Step 3: Click on "Continue" to proceed.

Encrypt a drive with FileVault

Step 4: Set up a password and re-enter the same password. There is no requirement on the password length, special letters and characters.

Encrypt a drive with FileVault

Step 5: Click "Next" and wait until the encryption is complete.

How to Unlock an Encrypted Drive?

Step 1: Select a disk or a partition that is previously encrypted.

Step 2: Right-click it or use the "Unlock" button at the right.

Step 3: Enter the correct password and click "Unlock" to unlock the encrypted disk/partition.

Unlock encrypted drive

How to Add Network Drives and Map Them in Finder?

Step 1: Click the "Add network drives…".

Step 2: Provide all required information including server protocol, server address, password, etc. and click "Connect".

Add network drive

Step 3: Find your network drive under Locations in Finder after it is successfully connected.

Map network drive as local drive in Finder

How to Disconnect Network Drives?

Step 1: Select a network drive.

Step 2: Right-click it or use the "Disconnect" button at the right.

Disconnect network drive

How to Eject an External Drive?

Step 1: Select an entire disk.

Step 2: Right-click it or use the "Eject" button at the right. All partitions will be safely ejected altogether.

Eject all external partitions on Mac

How to Mount/Unmount External Disks?

Step 1: Select a partition.

Step 2: Right-click it or use the "Mount" or "Unmount" button at the right.

Unmount  external disk on Mac

Note: If you select an entire disk, the option will become "Unmount All", which means all partitions on that disk will be unmounted.

How to Set Up Preferences?

Step 1: Go to iBoysoft DiskGeeker settings > Preferences.

iBoysoft DiskGeeker preferences

Step 2: Set up general settings as you like.

iBoysoft DiskGeeker general settings

Step 3: Set up notifications as you like. They are unchecked by default.

iBoysoft DiskGeeker notifications

Step 4: Set up advanced settings as you like. They are unchecked by default.

iBoysoft DiskGeeker advanced settings

FAQ

1. What should I do if iBoysoft DiskGeeker fails to work?

Restart iBoysoft DiskGeeker or restart Mac computer to check it again. If it still can't work, please send your problem in details to [email protected] for further analysis.

2. Why can't I uninstall iBoysoft DiskGeeker?

To uninstall it, you need to go to iBoysoft DiskGeeker settings > More... > Uninstall. Or you can quit the software and drag iBoysoft DiskGeeker from Applications folder to the Mac Trash.

3. Can I mount external drive with iBoysoft DiskGeeker when macOS Disk Utility cannot mount it?

No. If your macOS Disk Utility cannot mount the macOS-compatible external drive, iBoysoft DiskGeeker cannot mount it either.