How to fix WD My Passport for Mac not showing up in Finder/Disk Utility?

Summary: The WD My Passport external hard drive is not showing up in Finder nor in Disk Utility? Download the free Mac data recovery software - iBoysoft Mac Data Recovery to fix WD My Passport for Mac not showing up issue on Mac without data loss.

By Katrina | Posted to Mac Data Recovery, updated on March 7th, 2019 |

The WD My Passport portable drive is trusted to store the massive amounts of photos, videos, and music, etc. by many users. What's more, people trust WD My Passport external hard drives because of their auto backup, password protection, and high reliability. However, as everything has flaws, it happens that the WD My Passport is not showing up when you connect it to your Mac computer, or the WD My Passport is greyed out in Disk Utility, and it may even become unreadable for Mac computer. In this case, your important data on this drive will become inaccessible. How to fix the WD My Passport not showing up issue without losing data? Here is the solution.

Table of contents
1. Before fixing WD My Passport not showing up on Mac issue
2. How to fix My Passport for Mac not showing up on Mac issue?
3. Bonus Maintenance Tips for WD My Passport external drives for Mac

Before fixing WD My Passport not showing up on Mac issue

You need to do some basic checks. The reason for this is, sometimes, an external hard drive is not showing up in Disk Utility/Finder not because of the drive itself but because of faulty connection like the malfunctioned USB port and Mac computer, the broken USB cable and some hardware problems.

You can check it by the following steps:

1. Safely remove the WD My Passport external hard drive and reconnect it to the USB port. Try quickly plug and slowly plug, sometimes it just works for no reason.

2. Check whether the USB cable or USB port is bad by connecting other external hard drives to this USB port or cable and see if that makes a difference.

3. Reboot your Mac computer to see if your WD My Passport external hard drive is not showing up in Disk Utility/Finder or not.

4. Connect the WD My Passport external hard drive to another Mac computer or Windows PC, which will find out if it is the incompatible file system of the drive that makes this WD My Passport external hard drive undetectable.

How to fix My Passport for Mac not showing up on Mac issue?

If the WD My Passport external hard drive for Mac still does not work or not show up in Finder/Disk Utility after the basic checks, go ahead to try out the solutions as below to make it show up on Mac.

Solution 1: Check Finder Preferences

If your WD My Passport external hard drive is not showing up in Finder and desktop, it's possible that the configuration of the Finder Preferences is stopping your WD My Passport drive showing up. In other words, you didn't allow your external hard drives showing up in the Finder or on the desktop.

Now, follow the guide below to set Finder Preferences and make the WD My Passport external hard drive for Mac show up in Finder or on the desktop.

Step 1: Go to Finder > Preferences > General tab.

Step 2: Tick the "External disks" option to show the WD Passport hard drive for Mac on the desktop.

Show WD my passport on the desktop

Step 3: Go to Sidebar tab, tick "External disks" under "Devices" to show your WD Passport hard drive for Mac in Finder.

Show WD my passport in Finder

Solution 2: Check My Passport for Mac in Disk Utility

If the My Passport for Mac external hard drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. The good news is if the WD My Passport external hard drive shows up in Disk Utility but is greyed out, your drive is physically healthy and you can follow the guide below to fix your issue.

Case 1: Mount WD My Passport for Mac in Disk Utility

Sometimes, external hard drives cannot be automatically mounted in Disk Utility when Mac doesn't recognize the external hard drive, for example, the WD My Passport for Mac drive not mounting in High Sierra Disk Utility. In this situation, you can manually mount the external hard drive.

Step 1: Go to Disk Utility (found in the Applications > Utilities folder).

Step 2: Click "Show all devices" in View option at the left corner of Disk Utility and select your WD My Passport for Mac external hard drive from the left sidebar.

Step 3: Right-click this portable hard drive and choose the Mount button. Then, you'll the My Passport for Mac will show up in Disk Utility.

Case 2: Repair My Passport for Mac drive with First Aid

If you can't mount the WD My Passport external hard drive for Mac, there should be some file system problems in this drive. But lucky enough, there is a natural repair tool called First Aid in your Mac computer, which is able to analyze and repair basic hard drive problems like repairing catalogs, extends, and volume bit maps. You can follow the instructions and fix this minor file system problems with First Aid.

Step 1: Launch Disk Utility (found in the Applications > Utilities folder).

Step 2: Select the WD My Passport for Mac external hard drive.

Step 3: Click First Aid on the top of the Disk Utility window.

Erase WD My Passport for Mac

Step 4: Click Done when the reparation finished.

Solution 3: Erase/Reformat My Passport for Mac

However, as the information mentioned above, First Aid is not a full-featured disk repair tool and can only finish some basic repairing. When First Aid was unable to fix the errors in the WD My Passport, which is quite common, the file system of this drive could be seriously corrupted and you have to fix the WD My Passport for Mac not showing up on Mac problem by reformatting.

The situation is, reformatting will assign a new file system but will erase your data on this drive as well. To avoid the loss of important data, you need to firstly recover data from the WD My Passport portable drive for Mac with professional Mac data recovery software, like iBoysoft Mac Data Recovery.

iBoysoft Mac Data Recovery is free external hard drive data recovery software for Mac that is able to recover deleted files on Mac, recover data from formatted, inaccessible, corrupted, unmountable, unreadable external hard drives, hard drives, USB flash drives, SD cards, memory cards, etc. It's compatible with macOS Mojave 10.14/High Sierra/10.12/10.11/10.10/10.9/10.8/10.7.

Recover data from My Passport for Mac with iBoysoft Mac Data Recovery

Step 1: Download and install iBoysoft Mac Data Recovery on Mac.

Step 2: Launch iBoysoft Mac Data Recovery.

Recover data from My Passport for Mac external hard drive with iBoysoft Mac Data Recovery

Step 3: Select My Passport for Mac and click "Next" button to scan all data on this drive.

Step 4: Preview the searching results, choose files you need, and click "Recover" to get them back.

After recovering data from this drive, you can now courageously proceed to erase your WD My Passport external hard drive with no fuss.

Step 1: Launch Disk Utility (found in the Applications > Utilities folder).

Step 2: Select the WD My Passport for Mac external hard drive in the left sidebar.

Step 3: Click Erase on the top of the Disk Utility window.

Step 4: Complete the information for your drive (such as new format, partition scheme, and so on) and click Erase.

erase wd my passport

Solution 4: Send the external hard drive to a pro

If Disk Utility can't show up My Passport for Mac external hard drive at all, unfortunately, your My Passport for Mac may have some physical problems. It's better to send it to a local reparation center.

Bonus Maintenance Tips for WD My Passport external drives for Mac

Apparently, most external hard drive not showing up issues are caused by unsafe ejection and sudden power outrage. In order to maintain your WD My Passport portable drive in good condition, you should pay attention to:
1. Make sure that your WD My Passport portable hard drive doesn't become physically damaged.
2. Always safely and properly unmount the WD My Passport for Mac drive after using it.
3. Don't just unplug the USB cable, on the contrary, unmount your drive by right-clicking (control-click) on the icon on the Desktop or in the Finder and choose Eject.

Katrina

Katrina is a data recovery expert @iBoysoft who loves to help readers solve various data recovery problems.

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