How to fix WD My Passport for Mac hard drive not mounting?

Posted by Katrina to Mac Data Recovery on February 5th, 2018

My WD hard drive (WD My passport for Mac) didn't mount on my MacBook Air, not even in Disk Utility. I have 1 TB family photos on this hard drive, which are very precious for me. How to fix WD My passport for Mac hard drive not mounting error? Any data recovery solution? Thanks a lot!

For its auto backup and passport protection, WD My Passport for Mac hard drive is favored by numerous customers. However, a large number of customers complain that WD My Passport for Mac hard drive fails to mount in Finder or Disk Utility. In fact, WD My Passport hard drive or any hard drive of other brands not mounting is a very common problem that we meet.

WD My Passport for Mac hard drive not mounting issue may be caused by various factors, such as virus infection, internal file system errors, sudden power failure, forcing a restart on the Mac, unwanted interruption during transferring data, etc. Because of these reasons, the Mac operating system are unable to mount external hard drive on Mac and the inside data become inaccessible.

Fix WD My Passport for Mac hard drive not mounting error without losing data

Most of time, we have stored many important files on the WD My Passport for Mac hard drive. There are two methods to fix WD My Passport for Mac hard drive not mounting error without losing data.

Solution 1: run First Aid to fix WD My Passport for Mac not mounting error

Disk Utility's First Aid is a Mac build-in tool to verify and repair minor problems of hard disk. Whenever we have troubles with hard disk, First Aid is our first solution.

Step 1: Go to /Applications/Utilities/Disk Utility/, then click Continue.

Step 2: In the sidebar, select the not mounting WD My Passport for Mac hard drive.

Step 3: Click the "First Aid" button.

If Disk Utility tells you that the WD My Passport for Mac hard drive is about to fail, back up your data and replace the hard drive. You can't repair the WD My Passport for Mac hard drive. Otherwise, continue to step 4.

Step 4: Click Run.

If Disk Utility reports that the WD My Passport for Mac hard drive appears to be OK or has been repaired, you're done. Otherwise, you have to retrieve as much of your data as possible.

Solution 2: perform data recovery before fixing WD My Passport for Mac hard drive not mounting error

Since First Aid is unable to fix WD My Passport for Mac hard drive not mounting error, the last solutions we think about is to reformat the hard drive. But if we care about data stored on the hard drive, to avoid data loss, we should recover data from unmountable WD My Passport for Mac hard drive, and then fix the error by reformatting.

Step 1: Recover data from not mounting WD My Passport for Mac hard drive with iBoysoft Mac Data Recovery

As for Mac data recovery, iBoysoft Mac Data Recovery is highly recommended. iBoysoft Mac Data Recovery is a free Mac data recovery software that can easily recover data from not mounting WD My Passport for Mac hard drive, recover data from unreadable hard drive, recover data from unrecognized hard drive, recover data from corrupted hard drive, recover data from unmountable hard drive, recover data from inaccessible hard drive, recover data from uninitialized hard drive, etc. on macOS Mojave 10.14/High Sierra 10.13/10.12 Sierra/10.11/10.10/10.9/10.8/10.7.

Besides, iBoysoft Mac Data Recovery is also best APFS data recovery software that can recover data from formatted APFS hard drive, recover data from unmountable APFS drive, recover data from unreadable APFS hard drive, recover data from corrupted APFS drive, recover lost data from encrypted APFS volume, recover deleted/lost APFS partition, etc.

Tutorial to recover data from not mounting WD My Passport for Mac hard drive with iBoysoft Mac Data Recovery

1. Free download and install iBoysoft Mac Data Recovery.

Recover data from not mounting WD My Passport for Mac hard drive

2. Launch iBoysoft Mac Data Recovery and select the not mounting WD My Passport for Mac hard drive.

3. Click "Next" to search for all lost files on the not mounting WD My Passport for Mac hard drive.

4. Preview the listed scanning results, choose files we want, and click "Recover" button to get them back.

Step 2: Fix WD My Passport for Mac hard drive not mounting error by reformatting

After getting lost files back, we can fix WD My Passport for Mac hard drive not mounting error by reformatting without worrying about losing data.

1. Launch Disk Utility from Utilities.

2. Select the not mounting WD My Passport for Mac hard drive on the left part of the window.

3. Click the Erase on the top of the Disk Utility window.

4. Complete the related information (name, format, scheme, etc.), then click Erase button.

If we don't care about files stored on the not mounting WD My Password for Mac hard drive, we can reformat the hard drive directly.

Still have questions?