How to fix WD My Passport for Mac hard drive not mounting/showing up?

Posted by Katrina to Mac Data Recovery on February 5th, 2018

Summary: In this article, we will analyze why WD My Passport for Mac hard drive is not mounting or showing up and how to fix this issue. Worried about data present in it? Use iBoysoft Mac Data Recovery software to efficiently restore data from unmountable WD My Passport.

Overview of WD My Passport for Mac

The WD My Passport for Mac hard drive is specially made for Apple Macs, iMacs and MacBooks, which always offers quick and easy ways to expand the storage space of your computer. It comes in some amazing features cloud storage and 256-AES encryption, along with WD's own backup software. It allows you to set up a backup routine with Apple Time Machine and activate password to help protect your photos, videos, music, and documents. Even so, data loss problems still can't be avoided.

Problem - WD My Passport for Mac hard drive not mounting/showing up

A large number of customers complain that their WD My Passport for Mac hard drive fails to mount in Finder or Disk Utility. Here is one typical case from apple.stackexchange.com:

My WD hard drive (WD My Passport for Mac) didn't mount on my MacBook Air, not even in Disk Utility. I have 1 TB family photos on this hard drive, which are very precious for me. How to fix WD My Passport for Mac hard drive not mounting error? Any data recovery solution? Thanks a lot!

Are you also troubled by WD hard drive not showing up? In fact, WD My Passport hard drives or any hard drive of other brands not mounting/showing up is a very common problem that we meet. Haven't got the effective workaround? If not, we will give you possible reasons as well as solutions to help address this issue.

Why WD My Passport for Mac is not mounting/showing up?

WD My Passport for Mac hard drive not mounting issue may be caused by various factors, such as virus infection, internal file system errors, sudden power failure, forcing a restart on the Mac, unwanted interruption during transferring data, etc. Because of these reasons, the Mac operating system is unable to mount external hard drive on Mac and the inside data become inaccessible.

Identify an unmounting WD My Passport for Mac hard drive

Before fixing the WD Passport for Mac hard drive issue, you can try the following actions to check whether the WD My Passport for Mac hard drive is mounting:

1. Check to show mounted external drives on the desktop. Connect the WD My Passport to your system. Go to Finder > Preferences and confirm if the External Disks is selected.

Show external disk on the desktop

This operation always works on a healthier external drive flawlessly. But if the WD My Passport for Mac hard drives still doesn't show up on Desktop, please move to the next point.

2. Go to Utility and see if your WD My Passport for Mac hard drive is listed on the left-hand side of the interface. An unmounted drive will be listed but grayed out on the left panel. You can try to right-click and select the "Mount" button. On stable drives, the "Mount" button will bring back the drive for further access. However, if the hard drive is corrupted, the "Mount" button will be helpless.

It's possible that your Mac has recognized or mounted the WD My Passport for Mac hard drive but not showing up in Finder or Desktop. Sometimes, the unmounted issue can be easily fixed by a few clicks. But if the drive can't be manually mounted, you can ensure your WD My Passport for Mac hard drive is not mounting and that is what we will try to solve in this article.

Fix WD My Passport for Mac hard drive not mounting error without losing data

Tips: Most of the time, we have stored many important files on the WD My Passport for Mac hard drive. If you haven't backed up important files, it's high time to recover data from unmounted WD My Passport for Mac hard drives.

Let's start with the basics. Sometimes, if it's something wrong with the power or data cable, your WD My Passport for Mac hard drive won't mount correctly. Follow the steps below:

Solution 1: Check the power supply

It's well known that insufficient power supply or damaged USB ports could also lead to WD My Passport for Mac not mounting issue. Make sure the WD My Passport for Mac hard drive is getting the appropriate power. If the drive came with a Y-cable, use both USB connectors. Moreover, do not connect the drive through a USB hub, connect it directly to the Mac. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.

Solution 2: Check for the USB cable

Ensure the cable is properly connected to both the drive and computer. Then try connecting your WD My Passport for Mac hard drive with a new USB cable if you can fetch another one.

Solution 3: Check for the USB port

If the problem still continues, try using a different USB port. Perhaps your Mac has two USB port - the back and front ones. Assuming the WD My Passport for Mac is plugged in the front USB port, try to insert the drive to the back USB port.

Solution 4: Check the disk format

If the WD My Passport hard drive is formatted in a file system that is not recognized by the macOS, the drive won't show up on Mac. In this case, what you should do is to reformat the My Passport for Mac so the macOS will recognize it.

Solution 5: Reinstall the driver

A driver is a software component that allows the operating system and a device to communicate with each other. If your driver files go missing or turn corrupted due to any virus invasion or invalid operation. The device attached to your Mac will be unable to perform well, resulting in an external hard drive not mounting/showing up/recognized on Mac.

The following is steps to update a driver:

Step 1: Click the Apple icon and select "App Store…"

Step 2: Click UPDATE (NOT UPGRADE!) to install a specific update or UPDATE ALL to install all available updates.

Solution 6: Run First Aid to fix WD My Passport for Mac not mounting error

Disk Utility's First Aid is a Mac built-in tool to verify and repair minor problems of a hard disk. Whenever you have troubles with a hard disk, First Aid is your first solution.

Step 1: Go to /Applications/Utilities/Disk Utility/, then click Continue.

Step 2: In the sidebar, select the not mounting WD My Passport for Mac hard drive.

Step 3: Click the "First Aid" button.

If Disk Utility tells you that the WD My Passport for Mac hard drive is about to fail, back up your data and replace the hard drive. You can't repair the WD My Passport for Mac hard drive. Otherwise, continue to step 4.

Step 4: Click Run.

If Disk Utility reports that the WD My Passport for Mac hard drive appears to be OK or has been repaired, you're done. Otherwise, you have to retrieve as much of your data as possible.

Repair unmounted WD My Passport hard drive via First Aid

Solution 7: Recover data and reformat the unmounted WD My Passport hard drive

Since First Aid is unable to fix WD My Passport for Mac hard drive not mounting error, the last solutions we think about is to reformat the hard drive. But if we care about data stored on the hard drive, to avoid data loss, you should recover data from unmountable WD My Passport for Mac hard drive, and then fix the error by reformatting.

Step 1: Recover data from not mounting WD My Passport for Mac hard drive with iBoysoft Mac Data Recovery

As for Mac data recovery, iBoysoft Mac Data Recovery is highly recommended. iBoysoft Mac Data Recovery is a free Mac data recovery software that can easily recover data from not mounting WD My Passport for Mac hard drive, recover data from unreadable hard drive, recover data from unrecognized hard drive, recover data from corrupted hard drive, recover data from unmountable hard drive, recover data from inaccessible hard drive, recover data from uninitialized hard drive, etc. on macOS Mojave 10.14/High Sierra 10.13/10.12 Sierra/10.11/10.10/10.9/10.8/10.7.

Besides, iBoysoft Mac Data Recovery is also best APFS data recovery software that can recover data from formatted APFS hard drive, recover data from unmountable APFS drive, recover data from unreadable APFS hard drive, recover data from corrupted APFS drive, recover lost data from encrypted APFS volume, recover deleted/lost APFS partition, etc.

Tutorial to recover data from unmounted WD My Passport for Mac hard drive with iBoysoft Mac Data Recovery

1. Free download and install iBoysoft Mac Data Recovery.

Recover data from unmounted WD My Passport for Mac hard drive

2. Launch iBoysoft Mac Data Recovery and select the unmounted WD My Passport for Mac hard drive.

3. Click "Next" to search for all lost files on the unmounted WD My Passport for Mac hard drive.

Recover data from unmounted WD My Passport for Mac hard drive

4. Preview the listed scanning results, choose files we want, and click "Recover" button to get them back.

Recover data from unmounted WD My Passport for Mac hard drive

Step 2: Fix WD My Passport for Mac hard drive not mounting error by reformatting

After getting lost files back, you can fix WD My Passport for Mac hard drive not mounting error by reformatting without worrying about losing data.

1. Launch Disk Utility from Utilities.

2. Select the unmounted WD My Passport for Mac hard drive on the left part of the window.

3. Click the "Erase" on the top of the Disk Utility window.

4. Complete the related information (name, format, scheme, etc.), then click the "Erase" button.

If we don't care about files stored on the unmounted WD My Password for Mac hard drive, we can reformat the hard drive directly.

Conclusion

In this article, we mainly talk about a WD My Passport for Mac hard drive not mounting/showing up issue. We have analyzed why this issue occurs and summarized almost all feasible solutions for users.

The good news is that even when your WD My Passport for Mac hard drive is not mounted, iBoysoft Mac Data Recovery is possible to recover data due to virus attack, corrupted file system, power failure, etc.

For any questions or suggestions, please email us below. Thanks a lot!

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