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[Ventura] Fix External Hard Drive Keeps Disconnecting on Mac

Updated on Monday, November 28, 2022

iBoysoft author Jenny Zeng

Written by

Jenny Zeng
Professional tech editor

Approved by

Jessica Shee

Fix External Hard Drive Keeps Disconnecting on Mac Ventura/Monterey

Summary: This post tells you what may make your Mac disconnect external hard drive and all the possible solutions to fix Mac external hard drive keeps disconnecting. You can download iBoysoft Mac Data Recovery to get the files off the likely corrupted drive first.

Fix external hard drive keeps disconnecting on Mac

It's not uncommon to see that an external hard drive keeps disconnecting on Mac. This can happen randomly or after a recent macOS update, for instance, to Catalina, Big Sur, Monterey, or Ventura. Oftentimes, your external hard drive disconnects randomly with a notification warning you that "Disk Not Ejected Properly. Eject *** before disconnecting or turning it off." Then the drive reconnects automatically and disconnects again after a minute or two.

The Disk Not Eject Properly message when Mac external hard drive keeps disconnecting

If you keep the problematic external hard drive plugged in, you will likely receive lots of these notifications but still can't really use the drive on Mac, as this Mac user has experienced.

My Lacie external hard drive keeps disconnecting and reconnecting on Mac. Has anyone had the same issue with an external hard drive after updating a MacBook Air to macOS 13 Ventura?  I repeatedly get the notification that I should eject before disconnecting even if I have nothing to do with it. Any help or suggestions are appreciated.

The disk random disconnecting issue doesn't seem to be tied to a specific drive brand or external hard drive only. It's also common to experience that a USB drive keeps disconnecting on Mac. Here are some common cases when the external hard drive keeps turning off.

  • Lacie hard drive keeps disconnecting on Mac
  • Seagate external hard drive randomly disconnects
  • Toshiba external hard drive keeps disconnecting
  • WD external hard drive keeps disconnecting
  • Time Machine backup disk keeps ejecting
  • Mac external hard drive disconnects on sleep
  • PS4 external hard drive randomly disconnects
  • Xbox external hard drive keeps disconnecting
  • Samsung T5 keeps disconnecting

Let's discover the reasons behind the auto-disconnecting issue and get to know the solutions to fix the external hard drive accidentally disconnected from Mac.

 Guide to external hard drive keeps disconnecting on Mac Ventura/Monterey/Big Sur/Catalina:

Why does my hard drive keep disconnecting on Mac?

If the USB drive or external hard drive keeps ejecting itself on Mac, it may have the following issues:

  • The disk was put to sleep.
  • There is third-party software blocking the connection.
  • The USB or Thunderbolt cable or port is damaged.
  • There are software bugs on your Mac.
  • The external hard drive or USB drive is corrupted.
  • The drive doesn't have a sufficient power supply.
  • The drive has an outdated or incompatible disk driver.

When your external hard drive keeps turning off, you can't transfer files or even access the drive on Mac. To get the issue resolved, keep reading the next part.

 

How to recover data if the external hard drive keeps disconnecting?

If your Seagate external hard drive randomly disconnects while transferring data, backing up files, or running other data writing tasks, it can easily get corrupted or inaccessible. Eventually, you may lose valuable data on the drive if your external hard drive keeps disconnecting. 

To prevent data loss, you can recover data from the external drive beforehand using the professional external hard drive and USB flash drive recovery software -  iBoysoft Mac Data Recovery.

There are various data recovery tools for Mac. Still, we insist that you use iBoysoft Data Recovery for Mac for its excellent recovery performance, suitability for various recovery scenarios, and rich support for macOS 10.9 - macOS 13 Ventura. 

It perfectly supports external hard drives and USB drives from various brands, such as Lacie, Seagate, Toshiba, WD, Samsung T5, etc. With it, you can easily get back your videos, photos, audio, documents, emails, and many more commonly used file formats.

You can download it now and preview the files scanned from your drive to test its ability with the steps below.

  1. Free download iBoysoft Data Recovery for Mac.
  2. Install it with the onscreen instructions.
  3. Launch it from the Applications folder or Launchpad.
  4. Select your external drive and click Search for Lost Data.       
    Scan the external hard drive that keeps disconnecting on Mac for lost data
  5. Filter and preview found files.    
    Preview found files from the external hard drive
  6. Tick the box before the files you want to recover and click the Recover button to restore them to a different location other than the affected external hard drive.
    Recover lost data from the external hard drive that keeps disconnecting on Mac

Share these steps if you find them helpful.

 

What to do when your external hard drive keeps disconnecting on Mac?

When your Mac external hard drive keeps disconnecting on macOS Ventura or other macOS versions, there could be issues on four parts: your Mac, the drive itself, the cable, or the port. It's advisable to run some basic troubleshooting to narrow down the causes.

  • Check your cable for tears or frying. If the cable is damaged or too long, replace it with a shorter one. Even if the cable seems ok, it's also recommended to try another qualified one as some users manage to get rid of the auto-ejecting problem after applying a new cable.
  • Use another USB port. If your drive works stably with another port, it's the broken port making your Mac disconnect external hard drive.
  • Plug the drive into another computer. If your external hard drive doesn't have the disconnecting issue on another computer, the problem is likely on your Mac or the USB port. Otherwise, the cable or drive is the culprit.

Now that you have a rough idea of what may be the major issue, you can try the solutions below to stop your external hard drive from disconnecting on Mac.

Fix the problem that your external hard drive keeps disconnecting on Mac Ventura/Monterey:

  • Unplug and replug the drive
  • Restart your Mac
  • Disable the 'Put hard disks to sleep when possible' option
  • Switch between a hub or direct connection
  • Change the default disk sleep time to maximum
  • Disable or uninstall third-party anti-virus programs
  • Boot into Safe Mode
  • Repair the disk with Disk Utility
  • Update or downgrade macOS
  • Recover data and reformat the drive

Unplug and replug the drive

A loose connection may be why your PS4 external hard drive randomly disconnects. You can unplug the drive, wait a few seconds, then plug it back firmly to see if it behaves well afterward. This simple trick has effectively helped many users to access their drives. Keep trying other fixes if it only works temporarily.

Restart your Mac

Rebooting is a standard solution for a host of problems. When you restart your Mac, its CPU, memory, controller, and peripherals all get reset, and so are the offending glitches that may result in your Xbox external hard drive keeps disconnecting. Check the power settings if a reboot doesn't do the trick.

Disable the 'Put hard disks to sleep when possible' option

If your Mac external hard drive disconnects on sleep, you must ensure that your Mac isn't configured to put the hard disk to sleep when it turns off the display to save energy. You can follow the steps below to disable the option.

How do I stop my external hard drive from going to sleep on Mac:

Fix your external hard drive keeps disconnecting on macOS Ventura:

  1. Open the Apple menu > System Settings.
  2. Select Battery from the left sidebar.
  3. Click Options.
  4. Set "Put hard disks to sleep when possible" to Never.
    Avoid putting hard disks to sleep on macOS Ventura

Fix your external hard drive keeps disconnecting on macOS Monterey/Big Sur:

  1. Open the Apple menu > System Preferences.
  2. Click on the Battery preference pane.
  3. Tap on Battery from the left.
  4. Unselect "Put hard disks to sleep when possible."        
    Disable the option Put hard disk to sleep when possible to stop external hard disk disconnecting from Mac
  5. Tap on "Power Adapter" from the left side and disable the same option.
  6. Keep "Prevent your Mac from automatically sleeping when the display is off," "Wake for network access," and "Enable Power Nap while plugged into a power adapter" checked.        
    Prevent Mac from going into sleep to avoid external hard drive from disconnecting

Test whether the "Mac external hard drive disconnects on sleep" issue is resolved. If not, carry on with other solutions.

 Note: If you are running an operating system earlier than macOS Big Sur, you will see the "Energy Saver" preference pane rather than the Battery preference pane.

Switch between a hub or direct connection

When you directly plug a drive into Mac, it will be powered by the USB or Thunderbolt port. However, the port may not provide enough voltage for the drive to work correctly. And that's likely why your external hard drive or USB drive keeps disconnecting on Mac. You can confirm whether your drive requires more power by going through these steps:

  1. Open the System Information app from the Applications > Utilities folder.
  2. Select USB from the left sidebar.
  3. Locate the drive that keeps disconnecting.
  4. Look through the number next to "Current Available" and "Current Required."        
    Check whether your external hard drive not getting enough power form the port

If the Available power is smaller than the Required power, consider connecting the drive that keeps turning off with a powered hub to your Mac, so your drive can get the maximum voltage it allows. Suppose you are using a USB hub already; you can also try directly connecting the drive to Mac or change to a better hub.

Change the default disk sleep time to maximum

Another working solution you should try when your Lacie hard drive keeps disconnecting on Mac is changing the disk sleep settings in Mac Terminal. That's especially helpful if your Mac doesn't have the option that you can set to not to put the disk into sleep.

Fix Lacie hard drive keeps disconnecting on Mac:

  1. Launch Terminal by opening Finder and navigating to the Applications > Utilities folder.
  2. Input the following command and press Enter to check your Mac's default disk sleep time.sudo pmset -g         
    Use Terminal to check the disk sleep time on your Mac
  3. Enter your password as prompted and hit Enter.
  4. Change the disk sleep time by executing another command:sudo pmset -a disksleep 1410065408

The disk sleep time is now set to the maximum. This fix should have fixed the problem if sleep time is the cause behind your Samsung T5 keeps disconnecting. If it fails, move on to the next fix.

Disable or uninstall third-party anti-virus programs

On some occasions, the external hard drive keeps disconnecting on Mac Monterey when the Mac has anti-virus software enabled. If that's also your case, try disabling it to see if it helps. If not, try uninstalling and removing every trace of the app from your Mac with iBoysoft DiskGeeker. This app can safely scan your hard drive and clean the junk files left after deleting the app.

Boot into Safe Mode

Besides anti-virus software, there could be other unknown applications that are causing the issue that Seagate external hard drive randomly disconnects on Mac. Safe Mode only loads the essential components your Mac needs to run, which can isolate issues rendered by third-party software.

You can use the external drive in Safe Mode to see if the issue recurs. If it stops randomly disconnecting and reconnecting in Safe Mode, restart your Mac and delete the applications in your Login Items. If the external hard drive keeps ejecting itself in Mac Safe Mode, try resetting the SMC, which controls the battery management, sleep settings, etc.

Repair the disk with Disk Utility

It may occur to some that the Toshiba external hard drive keeps disconnecting due to disk corruption. You can use the First Aid feature in the built-in Disk Utility to diagnose and repair your hard drive. If First Aid reports errors it can't repair, your drive may have fatal hardware problems that only a professional technician is able to repair.

Fix Toshiba external hard drive keeps disconnecting on macOS Ventura or earlier:

  1. Insert your external disk into your Mac.
  2. Launch Disk Utility from the Applications > Utilities folder in Finder.
  3. Select the disk from the left.
  4. Click the First Aid button at the top.
  5. Wait for First Aid to do its job.

Hopefully, you no longer have the "external hard drive keeps turning off" issue on Mac after repairing it using Disk Utility. If, unfortunately, your external hard drive keeps disconnecting on Mac Ventura/Monterey, it may have something to do with your current operating system. 

Update or downgrade macOS

If your USB drive keeps disconnecting after updating macOS, this can result from the OS's bugs, or your hard drive isn't compatible with the updated OS. You can check whether your drive supports your operating system by visiting the manufacturer's page. If it's incompatible with the operating system, you can downgrade macOS or purchase a new drive.

If your operating system supports your drive, you should check the Software Update preference pane in System Preferences and install the available update that carries new security patches.

Recover data and reformat the drive

If the solutions we mentioned above cannot fix the external hard drive accidentally disconnected from Mac, you'll have to reformat the external drive and start fresh. Note that you must recover data from the drive before reformatting to avoid losing crucial documents. 

You can refer to the part where we discuss the best way to recover data from the external drive that disconnects intermittently on Mac. Now, it's time to format the drive.

Fix WD external hard drive keeps disconnecting on macOS Ventura or earlier:

  1. Keep the external drive connected to Mac.
  2. Open Disk Utility from the Applications > Utilities folder in Finder.
  3. Select your drive from the left side and click Erase.     
  4. Choose a proper format.       
    APFS: suitable for SSDs and USB flash drives on macOS 10.13 or later       
    Mac OS Extended: suitable for HDDs and USB flash drives on macOS 10.12 or earlier       
    exFAT: suitable for drives used on Mac and Windows PC
  5. Click on Erase again.