My Passport hard drive not recognized on Mac - how to fix and recover data?

Posted by Juno to Mac Data Recovery on February 7th, 2018

Some Mac users complained that their My Passport hard drive is having problem: it's light on but is not detectable by Mac. My Passport hard drive not recognized by Mac problem can be caused by many factors, such as bad sectors, corrupted file system, virus infection, hard drive damage or corruption.

But whatever reasons behind the problem, our first priority is to find method to fix it, especially when there are important files on the drive. This passage will introduce how to fix My Passport hard drive not recognized on Mac problem without data loss.

First of all: check whether My Passport hard drive can be found in Disk Utility

Sometimes, when we think our My Passport hard drive is not recognized, our drive is actually only can't show up in Finder but still can be found in Disk Utility. So after the drive can't be found Finder, we should firstly check whether the drive can show up in Disk Utility, and then adopt different solution for different scenario.

Scenario 1: My Passport hard drive can show up in Disk Utility

When our drive still can be found and is mounted in Disk Utility, the drive itself doesn't have any error and the not recognized drive error is very possible to be caused by the Preferences settings: "External disk" is not selected to show up in Finder or on desktop.

Solution: Show My Passport hard drive in Finder or on desktop

Step 1: Go to Finder > Preferences >Sidebar/General tab.

Step 2: Select "External disks" under "Devices" (or "External disks" under "Show these items on the desktop"), and then our My Passport hard drive will appear.

Scenario 2: My Passport hard drive can't be mounted in Disk Utility

When our drive can be listed but can't be mounted in Disk Utility, our drive is actually having an unmountable error.

Solution: Recover data from not recognized My Passport hard drive and reformat it

After our My Passport hard drive becoming not recognized on Mac, most of us care about most is often not the drive itself but files on it. For the security of our files, we should recover data from not recognized My Passport hard drive on Mac before fixing.

1st Step: Recover data from not recognized My Passport hard drive on Mac with iBoysoft Mac Data Recovery

iBoysoft Mac Data Recovery is a professional Mac data recovery software that can recover data from not recognized My Passport hard drive, recover deleted/lost files from external hard drive, recover data from formatted external hard drive, recover data from unmountable external hard drive, recover data from unreadable external hard drive, recover data from corrupted external hard drive, recover deleted/lost partition, etc. on macOS 10.14‎/10.13/10.12 and 10.11/10.10/10.9/10.8/10.7.

Aside from above, iBoysoft Mac Data Recovery can also recover data from unmountable hard drive, recover data from unreadable USB flash drive, recover data from unreadable SD card, etc.

Tutorial to recover data from not recognized My Passport hard drive on Mac with iBoysoft Mac Data Recovery

Step 1: Launch iBoysoft Mac Data Recovery.

Step 2: Select the not recognized My Passport hard drive and click "Next" button to scan all lost data.

Recover data from not recognized My Passport hard drive on Mac

Step 3: Preview the searching results, choose files we need, and click "Recover" to get them back.

Step 4: Have a check to ensure we have got all lost data back.

2nd Step: Fix not recognized My Passport hard drive by reformatting

Step 1: Launch Disk Utility.

Step 2: Select the not recognized My Passport hard drive on the left part of the window.

Step 3: Click the Erase on the top of the Disk Utility window.

Step 4: Complete the related information (name, format, scheme), then click Erase.

Scenario 3: My Passport hard drive can't show up in Disk Utility

When our drive can't show up in Disk Utility, the drive may have a bad USB port, USB cable or the drive itself has some hardware problem.

Solution 1: Try a different USB port or USB cable

We can change a USB cable, connect the drive to a different USB port or different computer.

Solution 2: Try to recover data from not recognized My Passport hard drive on Mac with iBoysoft Mac Data Recovery

Sometimes, when the drive can't show up in Disk Utility, it still can be detected by iBoysoft Mac Data Recovery. We can have a try to perform data recovery with iBoysoft Mac Data Recovery just as the steps listed in Scenario 2.

Solution 3: Send it to a local technician for help

If we failed with the above two solutions, it is very possible that the drive has some serious hardware problem, and we need to seek help from a local technician.

Still have questions?