Home > Questions

Surface Pro 3 has no bootup and data recovery before the replacement.

Hi, there is something wrong with my Surface Pro 3 I recently bought, it couldn't boot up. I tried the USB recovery drive, which was no use. The authority support suggested I replace my Surface Pro 3, but before that, I'd like to recover my files because it's important to me, any tips would be appreciated so much.

Best Answered by

iBoysoft author Yuri Zhang

Yuri Zhang

Answered on Saturday, May 11, 2024

Replacing a Surface Pro 3 refers to replacing the entire physical device or reinstalling the operating system.  So it's truly necessary and wise to recover your significant data. Here's a simplified approach as follows:

1. Using iBoysoft Data Recovery for Windows software to recover your data,  connect your Surface Pro 3's hard drive to another compatible computer that can boot up, and run the software to scan for and recover your files.

Best File Recovery Software - iBoysoft Data Recovery for Windows

  • Recover deleted photos, documents, audio files, videos, emails, etc.
  • Recover deleted data from HDD, SSD, flash drives, SD cards, etc.
  • Support recovering data from Dell, HP, Acer, Asus, Lenovo, Alienware, Razer, Samsung, MSI, etc.

 Read-only & risk-free

 

2. If the data is critical and you're unable to recover it yourself, consider contacting a professional data recovery service.

3. If you can connect the Surface Pro 3 to another computer via USB and it's recognized as a storage device, you might be able to access it using Command Prompt (CMD) to copy files. Open CMD as an administrator and use commands like dir to list directories and copy or Xcopy to copy files.

4. If you're comfortable with hardware, you can remove the hard drive from the Surface Pro 3 and connect it directly to another computer using a SATA to USB adapter or an external hard drive enclosure.

5. If you have cloud backup enabled such as OneDrive, Google Drive, or Dropbox, check if your important files are backed up there. This won't help with system files or applications, but it can save your personal data.

Given that your Surface Pro 3 is relatively new and under warranty, it's good that you're getting a replacement. Just make sure to back up your data regularly in the future to avoid such situations.

You can also refer to How to recover data from a computer that won't boot?

 

People Also Ask

Read More Questions

Read More Advice From iBoysoft's Computer Experts

Recover Erased Deleted Lost BitLocker Encrypted Partition

How to Recover Deleted/Lost BitLocker Encrypted Partition?

Step-by-step tutorial to recover deleted or lost BitLocker encrypted partitions with iBoysoft Data Recovery.

Bitlocker Tips

fix pictures on SD card not showing on Camera

Quick Fixes on Pictures on SD Card Not Showing on Camera

This article offers you comprehensive ways to solve pictures on your SD card not showing on the camera. iBoysoft Data Recovery software is recommended to recover your deleted or lost pictures on it.

SD Card Recovery

Wählen Sie ein Wiederherstellungsmodul aus

Beste SD-Karten-Wiederherstellungs-Apps und Richtlinien

In diesem Artikel erfahren Sie, wie Sie eine SD-Karte mit der besten SD-Karten-Datenwiederherstellungs-Software wiederherstellen können, wenn Sie Fotos, Videos, Audiodateien und andere Dateien verloren haben, sowie Lösungen zur Behebung von SD-Karten-Problemen.