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Recover Data from Surface Pro 5th Gen 1796 That Won't Boot

My Surface Pro froze a few days ago. I decided a reboot it. Held the power button for a few seconds, the screen went blank, the keyboard lights were off, and everything seemed normal. When I boot the device back up, it won't progress past the logo screen, just a black screen with the white logo. The keyboard shortcuts help nothing, and the same with the power and volume buttons. The same logo screen. I don't have external recovery drives or backups. How can I recover my files from the Surface Pro 5 that won't boot up?

Best Answered by

iBoysoft author Connie Yang

Connie Yang

Answered on Monday, February 19, 2024

You can try booting your Surface Pro 5 to UEFI boot mode for troubleshooting first.

Here are some tricks you can try in UEFI mode to fix your Surface Pro that won't turn on:

Use the startup repair function, simply click Advance in UEFI mode > Startup Repair.

Try to run the Command Prompt in UEFI to check and fix the system:

  1. Boot to UEFI mode.
  2. Select Troubleshoot > Advance > Command Prompt.
  3. Enter the command below and press Enter. 
    DISM.exe /Online /Cleanup-image /Restorehealth
  4. Enter the following command when you see The operation completed successfully and then press Enter. 
    sfc /scannow
  5. Type exit and press Enter when "Verification 100% complete." shows.

If the above ways can't help you boot up your device, you need to use a data recovery tool to rescue the files from your unbootable Surface Pro.

I used iBoysoft Data Recovery WinPE at the beginning of this year to recover files from my old and unbootable Surface Pro. I think this tool is easy to operate.

Here are the steps:

  1. Download iBoysoft Data Recovery WinPE (ISO) on a healthy Windows computer.
  2. Create a bootable USB drive of iBoysoft Data Recovery WinPE.
  3. Connect this USB drive to your Surface Pro 5.
  4. Enter UEFI boot mode and change the boot order to allow the device to boot from the external drive.
  5. After booting your Surface Pro 5, you can see the iBoysoft Data Recovery main interface.
  6. Select the Data Recovery module (or BitLocker Recovery module if your Surface is BitLocker-encrypted and then enter the password or recovery key), select the internal hard drive of your Surface, and then click Next.
  7. Wait for the data scanning process to end, and then browse and preview the scanning results.
  8. Choose your wanted files and click Recover to restore them to a connected external hard drive.

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