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MacBook Air M1 Doesn’t Turn on Out of the Box, What to Do

I bought a new MacBook Air M1 2020. But when I took it out of the box and opened the screen, the Apple logo doesn't appear. Even if I press the Touch ID for about 10 seconds, the MacBook still doesn't turn on. And I know that the computer can automatically open out of the box, but it didn't. Should I need to be worried that the computer is not ok or that is a common thing?

Best Answered by

iBoysoft author Connie Yang

Connie Yang

Answered on Friday, April 12, 2024

Although Apple claims that every new MacBook comes with 50% charge out of the box, the battery drains at a very slow speed. This is a common thing.

When you get your new MacBook Air, you can check the appearance to ensure that there are no scratches or bruises. Then, connect it to the power source and then press the Touch ID (power button) for about 2-3 secs to open it. If the MacBook won't turn on, no Apple logo appears but shows a black screen, check if it connects to the power source tightly and correctly.

If no connection issues, the Mac black screen issue may be caused by lacking power. You can charge it for about 15-30 minutes, then press the power button to check if can turn on normally. If still not, you need to contact Apple customer support to get some advice or ask for a replacement.

By the way, if you encounter the MacBook not turning on issue, the following are common fixes:

  1. Charge your MacBook for a longer time.
  2. Check the power cable and the Mac port.
  3. Disconnect unnecessary peripherals.
  4. Perform a power cycle on your Mac.
  5. Reset SMC.
  6. Check the display brightness.


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