Home > Questions

What to Do Files in External Drive not Showing in M1?

I have a new MacBook Air M1 but when I plug my 2TB Seagate external drive on it, the files are not showing up. I can see folders but all of them are empty. I tried command, shift, and period but nothing works and the Disk Utility can access the drive, any help?

Best Answered by

iBoysoft author Sherry Song

Sherry Song

Answered on Monday, February 19, 2024

Hello, glad to help you. According to your cases, there are two possible cases:

( 1 ) Please check the drive in the Disk Utility, if it is NTFS file system. This file system is not compatible with Mac, you may not see any of them in your folders but you can see on your PC. You can use the professional tool iBoysoft NTFS for Mac to mount your drive and you can read and write with it.

 ( 2 ) Check the drive in the Disk Utility,  if it is not NTFS file system. It's mostly possible there is something wrong with your drive. You had better recover and backup all your data with some reliable software then fix it. iBoysoft Data Recovery for Mac is a good choice to recover all important in your drive.

  1. Recover all your data with iBoysoft Data Recovery for Mac first.
  2. Run First Aid in Disk Utility. Launchpad > Others > Disk Utility > Select your drive in the left sidebar > Click First Aid at the top menu > Click Run.
  3. Reformat the hard drive. Remember to recover all data with iBoysoft Data Recovery for Mac because this step will erase all data. Launchpad > Others > Disk Utility > Select your drive in the left sidebar > Click Erase at the top menu > Choose your wanted format > Click Erase.

If all of these won't work, maybe you can backup all data on you another computer and copy them with a new hard drive.

Also read: Fix External Hard Drive Not Showing up or Organized on Mac



People Also Ask

Read More Questions

Read More Advice From iBoysoft's Computer Experts

Centro de Notificações congelando após a atualização para Sonoma

Corrigir Congelamento do Centro de Notificações após Atualizar para Sonoma

Se o seu Centro de Notificações está congelando após atualizar para o macOS Sonoma, siga as soluções alternativas nesta postagem para resolver este problema.

WD passport for Mac not showing up in Finder and Disk Utility

WD My PassportがMacで表示されない場合、これらの修正を試してください

WD My PassportがMacで表示されない問題を修正するためのチュートリアル、WD My Passportのライトが点滅しているがMacで動作していない問題、およびMacでWD My Passportが認識されない問題。


usb not mounting on Mac

[Solved] USB flash drive not mounting on Mac

Tutorial to fix/repair USB flash drive not mounting issue on macOS and recover lost data from unmountable USB flash drive on Mac.

Mac Data Recovery Tips