Home > Questions

Can't connect external NTFS drive after upgrade to Monterey

After upgrading my iMac to macOS Monterey, the external NTFS drive no longer appears on the Desktop or in the Finder sidebar. It never happens before when using previous versions like Catalina and Big Sur. Does anyone have a tip? Please.

Best Answered by

iBoysoft author Yuri Zhang

Yuri Zhang

Answered on Tuesday, December 3, 2024

Here are feasible steps to solve the problem:

1. Try connecting the drive to a different USB port on the iMac.

2. If using a USB hub or adapter, connect the drive directly to the iMac to rule out issues with the hub or cable.

3. Ensure the drive is receiving adequate power. If the drive has an external power source, make sure it's connected.

4. Restart the iMac and reconnect the drive.

5. Reset the System Management Controller (SMC) and Non-Volatile Random-Access Memory (NVRAM) on the iMac. Instructions for resetting SMC and NVRAM can be found on Apple's support website.

6. Check if any third-party software (e.g., NTFS drivers like Paragon or Tuxera) might be conflicting with the drive's operation. Ensure these are updated or try uninstalling NTFS drivers like Paragon or Tuxera. Then download iBoysoft NTFS for Mac as an alternative optimal choice to see if it works. 


7. Check for any macOS updates that might address USB connectivity issues.

8. Consider temporarily using the MacBook Pro to transfer files from the NTFS drive to another storage medium (like a different external drive formatted in exFAT or a network drive) that the iMac can recognize.

9. If the problem persists, contacting Apple Support might be necessary.

People Also Ask

Read More Questions

Read More Advice From iBoysoft's Computer Experts

macOS Sonomaへのアップグレード時のパニックレポート

[解決済み] macOSソノマへのアップデート時のパニックレポート

この投稿では、macOSソノマへのアップデート時に発生するパニックレポートをさまざまな方法で修正します。さらに、Macのパニック原因の解析にも役立ちます。

Mac/MacBookのシステムフォトライブラリが見つからない場合の対処法

Mac/MacBookでシステム写真ライブラリが見つからない場合の対処法

このチュートリアルでは、システム写真ライブラリとは何かを説明し、Photosでシステム写真ライブラリを指定する方法やMac/MacBookでPhotosがシステム写真ライブラリを検出できない場合の修正方法を説明します。

Resumo de como digitalizar no Mac

Como escanear uma foto ou documento no Mac (2024 melhores maneiras)

Guias para aprender como escanear um documento ou foto no Mac de 4 maneiras simples, incluindo escanear no Mac com ou sem um scanner ou impressora.