Home > Questions

How to fix an unmountable external USB drive on Mac?

Have a WD My Passport 4TB external drive. Ran First Aid first time. Message: macOS can’t repair the disk “disk-name”. You can still open or copy files on the disk, but you can't save changes to the files on the disk. Back up the disk and reformat it as soon as you can. At this point, I can see Location in Finder. First Aid continues running after this first message. After an hour... The First Aid process has failed. Problems were found with the partition map which might prevent booting the Whole disk required but a slice was passed. : (-69880) Operation failed... How can I back up? The drive doesn't show as a location in Finder at this point. The disk contains 600GB of files. How to proceed? Data recovery software?

Best Answered by

iBoysoft author Anna Yuan

Anna Yuan

Answered on Tuesday, December 3, 2024

Since Disk Utility First Aid failed to repair your WD My Passport 4TB external drive, your external drive should be damaged severely and can't be mounted normally on Mac. As you can't see the drive in Mac Finder, you can't access the 600GB files in a normal way.

Luckily, you'll still have a chance to retrieve the 600GB files from the WD My Passport 4TB external drive with the help of professional data recovery software. That is iBoysoft Data Recovery for Mac. This powerful app is capable of recovering files from corrupted external hard drives, SSD, SD cards, and USB drives on Mac. 

Downloading and launching this easy-to-use macOS program, use it to scan the corrupted/damaged WD external drive and search for any lost files, then you can preview the scanned results and recover all the files you want. 

After successfully recovering data from the WD external drive, you can format the external drive on Mac. Reconnecting the external drive again after reformatting, it should be mounted in the Mac Disk Utility and Mac Finder correctly. 

People Also Ask

Read More Questions

Read More Advice From iBoysoft's Computer Experts

finder icloud drive

Backup do Time Machine Não Concluído

Se você encontrar o problema de backup não concluído do Time Machine, alguns arquivos em seu Mac não poderão ser copiados até que a sincronização dos Arquivos na Nuvem seja concluída, esta postagem oferece soluções.

disable slow keys

If Your MacBook Keyboard Lagging, Try these Fixes!

The keyboard lagging issue could happen to Intel and Apple Silicon Macs, this post provides some effective methods to fix MacBook typing lag issue.

News Tips

macOS Sequoia external drives not mounting

Mac Sequoia External Drives Not Mounting/Showing Up [Fixed]

Understand different cases of external hard drives not showing up on macOS Sequoia and fix Mac Sequoia external drives not mounting, or not recognizable.

How to Tips