Home > Questions

Missing PK XD account causes loss on iPad

My family has two iPads and both are installed with PK XD, which needs registration, when I tried to register it on the website, one of the accounts in which I spent a lot in one iPad was forced to log out and automatically signed into another account without purchase. Can anyone offer any info that could help me resolve this? I really want my lost account back.

Best Answered by

iBoysoft author Yuri Zhang

Yuri Zhang

Answered on Wednesday, November 26, 2025

Here are several solutions as follows, hoping that they can completely solve your problem.

1. It's crucial to have both your accounts intact, ask your family if they have backed up them somewhere, especially after spending money on in-game items. 

2. Please contact Apple support. Sometimes they can help with app-related problems, especially regarding purchases and account management. Besides, it is suggested to seek PK XD's official help, too.

3. Sometimes, when you create an account or perform certain actions, the app may send a verification email. Check your email inbox and spam/junk folders for any messages from PK XD regarding account verification or recovery.

4. If you can access the login screen but forgot your password, look for an option to reset it. This typically involves providing your registered email address to receive a password reset link.

5.  Many apps have account recovery options like security questions or backup email/phone number verification. Try using these options if they are available.

6. Check and ensure that the device settings are correct and that there are no restrictions or issues preventing access to the account.

 

Read More Advice From iBoysoft's Computer Experts

Fix Mac error code 100006

11 Ways to Fix Error Code 100006 on Mac with External drive

Here, we explain what 'The operation can't be completed because an unexpected error occurred (error code 100006)' is, what may cause error 100006, and 11 ways to fix it.

Context menu on Mac

Access & Customize Context Menu (Right-click Menu) on Mac

This post explains what macOS context menu is and how to access and customize the right-click menu on Mac. You'll also learn how to expand the functions of the context menu.