Hi, Guys! Freaking out here a little. I would really appreciate your help. I have been using this app called Jotnot Pro which is a scnning app for a long time. For whatever reason recently I couldn’t directly access my pictures to scan, so I deleted app (I chose the option to keep existing files), and reinstalled the app. Before I deleted, I made sure this app was on the ‘backed up’ list. Then I find out all my scanned files are gone. So I decided to go back to the most recent backed up state for my phone from icloud. I deleted the whole content of phone and went back to most recent backed up state from icloud. Still, there is no files I can see within this App. Everything else has been restored tho. So I thought maybe I should go back even furthur down into the past, but now the icloud is saying I never ‘backed up’ this phone previously. I am losing my mind here. Any advice?
Feel sorry about your loss, firstly. According to your data loss, you're recommended to utilize some iPhone data recovery software for a try. Besides, connecting the Jotnot Pro team for professional fixes also works fine in some cases.
Good luck~
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