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Toshiba external hard drive files not showing up after upgrading macOS

I'm having trouble accessing the files on my Toshiba Canvio Connect II external hard drive after updating my macOS to Catalina. The hard drive is detected and I can access the basic files, but my personal documents folder is missing. I can still see the folder when I connect the hard drive to a Windows laptop. I did some research and it looks like the issue might be that the Tuxera software that supports the hard drive on macOS is out of date. I tried to update the software, but the one used for Toshiba is slightly different. If anyone has any suggestions, I would really appreciate it.

Best Answered by

Jenny Zeng

Answered on Tuesday, August 27, 2024

If your Toshiba external hard drive is formatted with NTFS, the issue may be caused by the NTFS driver not being compatible with your upgraded operating system, as you suspected.

You can check the file system of your drive in Disk Utility. If it shows as NTFS, using an NTFS for Mac tool that's compatible with your operating system will likely fix the problem.

iBoysoft NTFS for Mac is highly recommended for its overall performance, user-friendly interface, and support for macOS High Sierra and later operating systems. It's also compatible with both Intel and Apple Silicon Macs.

Download it for free from the button below. Then check if you can access your files.

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iBoysoft NTFS for Mac

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If that doesn't work or your drive isn't formatted with NTFS, back up the files on your drive using your Windows PC, then reformat it in Disk Utility.

How to Format an External Hard Drive on Mac?