Good day! I have a Surface laptop 2 and it’s not turning on. Every time I turn it on, it gets stuck in a boot loop where only the surface/Microsoft logo appears. I tried to reset it with the power button and volume up key but it doesn’t work. It also won’t go to the UEFI/BIOS boot menu. What can I do?
When a Surface device won’t start up normally, it’s likely due to a corrupted operating system. In this case, I would strongly advise you to recover files on your computer and reinstall Windows.
But how can I recover the files when my computer won’t turn on?
To get back your data, you can either remove the hard drive from your Surface laptop and connect it to another working computer to run iBoysoft Data Recovery for Windows, or create a WinPE Boot Disk.
This professional data recovery program can recover all types of files from a Surface laptop that won’t boot up properly, including videos, photos, documents, audio, emails, etc.
After your data is secured, you can create a recovery drive or installation disk and boot from it to reinstall Windows.
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