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Surface Pro stuck at Windows logo and show spinning icon

Oh my god, I cannot boot up my Surface Pro 5 normally, it has been stuck in the Windows logo for a long time, and a spinning icon always appears. Looking for some advice, thanks in advance.

Best Answered by

iBoysoft author Yuri Zhang

Yuri Zhang

Answered on Tuesday, May 14, 2024

Since the stuck situation may cause data loss, it is advised to recover data from the Surface Pro first, iBoysoft Data Recovery for Windows is duly recommended.

iBoysoft Data Recovery for Windows is a data recovery software that can retrieve deleted or lost files from a PC, HDD, SSD, SD card, USB drive, and more on Windows in simple steps. Follow the instructions offered by it, then you can take the following steps to troubleshoot the stuck issue.

1. Try restarting the device a few times to see if it can boot up normally.

2. Safe Mode: If possible, try booting into Safe Mode by pressing F8 or Shift + F8 during startup. Safe Mode loads Windows with minimal drivers and can help identify if a third-party app or driver is causing the issue.

3. Use the Windows Recovery Environment (WinRE) to perform a startup repair. You can access WinRE by pressing Shift + Restart and then Troubleshoot > Advanced options > Startup Repair.

4. If you have a restore point created, you can try using System Restore to revert your system to a previous working state.

5. Check for Updates because installing the latest Windows updates and drivers can resolve boot issues sometimes.

6. As a last resort, you may need to reset your Surface Pro to its factory settings (resetting) or keep your personal files while reinstalling Windows (refresh). Make sure to back up important data before proceeding with these options.

7. If none of these solutions work, it may indicate a more serious hardware problem, and you may need to contact Microsoft Support or a technician for further assistance.

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