Home > Questions

How to Fix the Question Mark When I Factory Reset My MacBook?

Hello, I tried to factory reset my MacBook Air (2015) and there was a question mark on my screen, how can I fix this?

Best Answered by

iBoysoft author Vain Rowe

Vain Rowe

Answered on Wednesday, May 31, 2023

Hi there. The question mark indicates that there is no OS installation that your internal HDD/SDD can recognize. I recommend that you enter Internet Recovery mode to download a macOS instead.

Let me show you how to enter Internet Recovery mode on your MacBook Air 2015:

1. Completely shut down your Mac.

2. Press the power button or Touch ID button and immediately hold down Command + Option + R or Command + Shift + Option + R key combination.

3. Hold the keys until you see a spinning globe appears on the screen with the message "Starting Internet Recovery. This may take a while."

4. Select a Wi-Fi and enter your Wi-Fi password if asked when a Wi-Fi menu appears. Starting your Mac in Internet Recovery Mode requires a network connection to load tools from Apple's servers.

5. Wait until the Mac boots to Internet Recovery. It may take minutes or even hours depending on your Internet speed, so make sure your Mac is fully charged. 

You will see the same macOS Utilities window as in standard macOS Recovery with all tools available where you can reinstall macOS.

Step 1. Click the Reinstall macOS option and click Continue.

Step 2. Select a destination to install the new copy of macOS and select the startup disk you formatted earlier.

Step 3. Click Continue to begin the reinstallation. You will see a window with a progress bar and time remaining for installing OS.

It will take a while and do not let your computer shut down or sleep. After the macOS installation process completes, your Mac restarts automatically to a setup assistant and then asks you to create an admin account.

Over here, you have completed your factory setting and macOS reinstallation.

Also read: 

How to Completely Reset a MacBook Pro/Air to Factory Settings

People Also Ask

Read More Questions

Read More Advice From iBoysoft's Computer Experts

Mac geht nicht in den Ruhezustand beim geschlossenen Deckel

Gelöst: Macbook/Mac geht nicht in den Ruhezustand beim geschlossenen Deckel

Anleitung zum Reparieren von MacBook Pro und MacBook Air, die beim geschlossenen Deckel nicht in den Ruhezustand gehen. Beheben Sie das Problem, dass M1 Mac nicht in den Ruhezustand versetzt wird

How to tell if SSD is failing

Signs of Your SSD is Failing

It tells some signs of SSD failing and how to fix it, including checking SSD health condition on Windows and Mac/MacBook.

How to Tips

check mac model

MacBook Software Update Not Working(Ventura/Monterey/Big Sur)

This post provides effective methods to troubleshoot MacBook Software Update not working issues, including Mac Software Update stuck, Update Now and Restart not working, Software Update keeps spinning

News Tips