[Solved] WD My Passport stopped working

Posted by Katrina to Mac Data Recovery on November 30th, 2018

I am using a 2TB WD passport in my mac for the past 10 months. It was working fine till now, but all of the sudden the hard disk is not getting recognized in my mac. The LED in the hard disk is glowing, but the hard disk is not getting recognized. I have tried to connect with other cables too, it’s not working. All my important data is in this hard disk. Please help me, ASAP.

In WD Support Communities, a number of macOS users have reported that their WD My Passport stopped working on their Mac machine. If you have the similar problem as above, don’t worry, this passage will show you various reasons behind this problem along with the solutions.

Why WD My Passport stopped working?

The following are some common reasons for WD My Passport not working on Mac.
Problem with USB ports
Bad or incorrect cable
Recent OS update issue
System failure
Virus infection
Motherboard issue
External drive damage or corruption etc.

What to do if WD My Passport stopped working?

Quick tips:

As WD My Passport for Mac not showing up can occur for numerous reasons, the first thing that need to do is to isolate the issue. For assistance doing this please try the steps below:

1. Connect the Passport to a computer using a different USB cable.

2. Make sure the external drive gets enough power. Try using a USB (or FireWire) cable shorter than 18 inches in length. If the computer is a desktop, connect the drive on the back USB port (directly to the Mac, not through a hub).

3. Connect the My Passport drive to a different USB or FireWire port on the computer.

4. Connect the My Passport drive to a new Mac computer to see if the drive can be read or not.

5. Disconnect the WD My Passport from the computer and restart the computer.

6. Check your settings. Sometimes, if you don’t set preference to show external disks, WD My Passport cannot show in Finder or on desktop. Here are steps to show your WD My Passport on desktop.

Step 1: Go to Finder > Preferences > General, make sure the "External disks" option is ticked. This will make the SD card show up on the Desktop.

Step 2: Select Sidebar tab on the top, make sure the "External disks" option under Locations is also ticked.

Show WD My Passport on desktop

Data Recovery when WD My Passport stopped working

If these quick tips above fail to fix external hard drive not working issue, the drive might have either file system corruptions or hardware problems. It is suggested to back up your data from WD My Passport before you continue to resolve this problem. Because while fixing WD My Passport not working issue, chances are that you may write new data on it and overwrite the original data. If you forget to back up, then try using a professional data recovery software.

iBoysoft Mac Data Recovery is reliable free external hard drive data recovery software for Mac which recovers data from different brands of hard drive, including WD, Seagate, Crucial, Samsung, Sandisk, etc. It works seamlessly on macOS Mojave/High Sierra/Sierra and Mac OS X 10.11/10.10/10.9/10.8/10.7. It enables you to recover data from formatted, inaccessible, corrupted, unmountable, unreadable hard drive, external hard drive, USB flash drive, SD card, memory card, etc.

Tutorial to recover data from corrupted WD My Passport

Step 1: Download and install iBoysoft Mac Data Recovery.

Step 2: Launch this program. Select the WD My Passport that not working on Mac and click "Next". The program will start scanning this drive for recoverable files.

Recover data from WD My Passport that not working on Mac

Step 3: During or after the scanning process, you can click the found files and preview.

Step 4: Choose what you want to get back and click "Recover".

Mount WD My Passport in Disk Utility

Go to Applications > Utilities > Disk Utilities, if your WD My Passport is listed but not mounted on the left side bar of Disk Utility, you can try to mount it manually. Simply right click the WD My Passport and choose Mount button.

Repair WD My Passport via First Aid

Step 1: Go to Applications > Utilities > Disk Utilities.

Step 2: Select the WD My Passport and click First Aid on the top.

Step 3: Wait till the reparation process finished.

Run First Aid to repair WD My Passport

Run Terminal

If Disk Utility's First Aid fails on the external hard drive, then try disconnecting them and then remount the drives via Terminal.

Step 1: Go to Applications > Utility > Terminal.

Step 2: Type in diskutil list. Look for the section labeled /dev/disk_ (external, physical), remember the disk number.

Terminal

Step 2: Type in diskutil info disk_. Replace "_" with your external disk number. This is to check if your system recognizes this drive.

Step 4: Once confirmed, type in diskutil eject disk_ to eject the WD My Passport.

Eject drive in terminal

Step 5: Physically remove the WD My Passport and then re-plug it.

Fix WD My Passport not working by erasing

If the WD My Passport continue to stop working on Mac, the next solution is to erase the external drive. These steps will remove all data stored on the WD My Passport, please make sure you have backed up.

Step 1: Go to Applications > Utilities > Disk Utilities.

Step 2: Select the WD My Passport and click Erase on the top.

Step 2: Follow the instructions to finish the erase/format process.

Send it to an expert for reparation

If any of the above methods didn’t help you to solve the problem, the WD My Passport might have hardware problems. In this situation, you can try iBoysoft Mac Data Recovery which is able to recover data from an external drive that is not showing up on Mac. Then send it to a local expert for reparation or replace it with a new one.

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