Toshiba external hard drive is not working? Recover and repair it now!

By Vivian | Posted to Data Recovery on May 29th, 2019 |

Summary: Toshiba external hard drive is not working or not showing up? You can recover data from Toshiba external hard drives with iBoysoft Data Recovery and repair this Toshiba external hard drive on Mac or Windows computers right now.

Toshiba external hard drives are great solutions for all your storage and backup needs with excellent capacity and reliability. But it would freak you out if your Toshiba external hard drive is not working properly. What's worse, you can't open this hard disk nor access any file on it when external hard drives become corrupted. How to repair this drive and recover data from the Toshiba external hard drive when it is not working? You will get the answer on this page.

Table of contents
1. How to recover data from Toshiba external hard drives?
2. Tutorial to repair Toshiba external hard drives
3. How to recover Toshiba hard drive with Toshiba HDD recovery utility?
4. Why your external drive is not working/showing up?

Hello, I have a Toshiba portable hard drive 1TB which stops working. when I plug it into my Toshiba laptop, it makes the usual sound. The white light on the hard drive blinks and I can hear the hard drive buffering. The problem is that this Toshiba external hard drive is not detected by my computer. It does not show the auto-play pop-up window and is not showing up under drives on my PC. Is there any way to repair this or recover my files on this drive at least?

This is an infographic about how to recover and repair a Toshiba external hard drive when it is not working properly.

infographic about how to recover and repair a Toshiba external hard drive

How to recover data from Toshiba external hard drives?

As you know, any improper operation will lower the possibility of hard drive data recovery because your files are prone to be overwritten by new data. Thus, when a Toshiba external hard drive is not working suddenly, you'd better recover your data from this hard drive as soon as possible. This part will go details about how to recover data from Toshiba external hard drive easily and effectively with iBoysoft Data Recovery.

iBoysoft Data Recovery is one of the best Toshiba hard drive data recovery software, which can recover photos, documents, audio files, email, etc. from Toshiba HDD. Whether the drive is inaccessible, corrupted, unreadable, or formatted, files could be recovered with only a few clicks.

External HDD data recovery - iBoysoft Data Recovery

  • Recover any file types on Windows/Mac
  • Recover data from Seagate, WD my passport, Toshiba, etc. external drives
  • Recover data from formatted/RAW/corrupted/inaccessible/unreadable external hard drives
  • Recover data from Bitlocker/APFS encrypted external hard drives
  • For Mac: External hard drive data recovery in macOS 10.14/10.13/10.12 and Mac OS X 10.11/10.10/10.9/10.8/10.7
  • For Windows: External hard drive data recovery in Windows 10/8/7/Vista/XP and Windows Server 2016/2012/2008/2003

Read-only & risk-free

Recover files from external hard drives with iBoysoft Data Recovery

Since your Toshiba external hard drive could be connected either to Windows computers or to Mac, so this tutorial cites Toshiba HDD data recovery on Windows as an example. You can also recover data from external hard drives on Mac with iBoysoft Mac Data Recovery accordingly.

Step 1: Download and install iBoysoft Data Recovery on your computer.

Step 2: Connect the Toshiba external hard drive to your computer and then launch iBoysoft Data Recovery.

Step 3: Select the Toshiba HDD and click "Next" to scan for data on this drive.

Recover data from external hard drive with iBoysoft Data Recovery

Step 4: Preview the scanning results and then click "Recover" to get your files back.

Recover data from external hard drive

Step 5: Save the recovered files to another healthy drive.

Tutorial to repair Toshiba external hard drives

How to fix external hard drives not working issue on Windows?

Solution 1: Check for the Driver Updates

If the Toshiba external hard drive becomes inaccessible and is not working, the first thing you can check is to check the connections which include USB port, external drive USB cable, and Toshiba external USB 3.0 driver. Here is how.

Step 1: Connect this Toshiba external hard drive to your computer with another USB port, USB cable, or even another computer. This will exclude the possibility of malfunctioned hardware.

Step 2: Open the Start menu, type "devmgmt.msc" in the search box and hit Enter.

Step 3: Open Device Manager and expand Disk drives.

Toshiba external HDD in Device Manager

Step 4: Find your Toshiba external hard drive, right-click on it, and then choose Update Driver Software….

Step 5: If there is an update, you can follow the instructions to update the Toshiba hard disk driver.

This method will fix the "external hard drive not working" issue usually, but if it failed, try Solution 2.

Solution 2: Check power management for USB Hub

Step 1: Click Start and type "devmgmt.msc" in the search box, then hit Enter.

Step 2: Open Device Manager and expand "Universal Serial Bus controllers".

Step 3: Right-click on the USB Root Hub, click on "Properties".

Step 4: Go to Power Management and uncheck "Allow the computer to turn off this device to save power".

If these two checks can't fix the Toshiba external hard drive failure, you can set about Toshiba hard disk repair.

Solution 3: Change drive letter and path

When the Toshiba external hard drive is not working or not detected by Windows computer, experienced users will check whether the drive is showing up in Disk Management or not. If fortunately, it appears, you can repair this external hard drive by changing its drive letter in Disk Management. This operation will try to reload the file system of your hard disk as well as repair some minor disk errors.

Step 1: Right-click This PC (or My Computer in Windows 7) and choose Manage.

Step 2: Click on Disk Management in the left sidebar.

Step 3: Locate your Toshiba external hard drive and right-click on it.

Step 4: Choose Change Drive Letter and Paths….

Change Toshiba external hard drive letter

Step 5: Follow the instructions in the context to change the Toshiba external hard drive letter.

Solution 4: Repair Toshiba HDD with CHKDSK command

If the solution above doesn't work, try to repair it with the advanced CHKDSK command line.

Step 1: Type "cmd" in the dialogue box and press Enter.

Step 2: Right-click "cmd.exe" (or Command Prompt) and choose "Run as Administrator".

Step 3: Type "chkdsk *: /f" (you need to replace * with your Toshiba external hard drive letter) into the Command Prompt and press Enter.

Usually, this built-in tool will fix the Toshiba external hard drive not working issue, but if you see the error message "CHKDSK is not available for RAW drives", you may need to recover data from RAW external hard drives instead.

Solution 5: Fix the "Toshiba HDD not working" issue by reformatting this drive

If none of these solutions solve your problem successfully, your Toshiba hard drive could be corrupted. You may need to reformat this drive so that you can use it again.

Warning: You need to know that reformatting will erase data on this external hard drive. So, make sure you have a copy of data backup or you can recover data from this drive firstly with iBoysoft Data Recovery.

Step 1: Find your Toshiba external hard drive in My Computer/Computer/PC explorer.

Step 2: Right-click this external hard drive and choose "Format".

Step 3: Fill in the name, file system, and allocation unit size.

Step 4: Check the "Quick Format" box and click "OK" to format it.

How to fix external hard drives not working issue on Mac?

If the "Toshiba external hard drive not working" issue appears on a Mac, or if your Toshiba external hard drive is not recognized by Windows, you can fix this issue on Mac computers possibly.

Solution 1: Check if the Toshiba external hard drive is showing up on Mac

There is a built-in utility called Disk Utility on Mac that is responsible for managing disk and repairing disk error. When your Toshiba external hard drive doesn't work normally, you can check if this drive is showing up in Disk Utility or not. If the external hard drive can be recognized by Disk Utility, you can calm down because it means the disk is physically intact.

Step 1: Go to Utilities and choose Disk Utility.

Step 2: Choose "Show all Devices" in View option to list all drives connected to this Mac.

show Toshiba external HDD in Disk Utility

Step 3: Check if you can find your Toshiba external hard drive in the left sidebar.

If the Toshiba external hard drive is not showing up on Mac, you can try to show it manually. But if this external hard drive is even not showing up in Disk Utility, this drive may be physically damaged and you need to send it to a local repair store.

Solution 2: Repair the Toshiba external hard drive with First Aid

If you can see the Toshiba external hard drive in Disk Utility but it just won't work normally, the file system of this drive could be corrupted for some reasons. You can repair this external hard drive with First Aid, a native disk repair tool.

Step 1: Go to Utilities and open Disk Utility.

Step 2: Find your Toshiba external hard drive that refuses to work in the left sidebar and select it.

Step 3: Click on "First Aid" at the top menu bar and Click "Run" to repair this Toshiba HDD.

First Aid on Toshiba external hard drive

Solution 3: Fix this failed external hard drive by reformatting

When you think the Toshiba external hard drive is not working on Mac because you can't write to this drive, firstly you can check if this Toshiba external HDD is NTFS formatted. If it is an NTFS drive, or it's not NTFS formatted but the external hard drive is greyed out in Disk Utility, then you can fix this issue by reformatting it, i.e. giving it a new file system.

Warning: Still, reformatting a disk on Mac will delete the files on this drive. You can recover your files from this drive with iBoysoft Mac Data Recovery at first if these files are important to you.

Step 1: Go to Utilities and open Disk Utility.

Step 2: Select the external hard drive and click "Erase" on the top.

Step 3: Give this drive a name and choose a format for it, and then click "Erase" to reformat it.

How to recover Toshiba hard drive with Toshiba HDD recovery utility?

Some Toshiba laptops are naturally built with Toshiba HDD recovery utility, which is stored in a special partition on the disk, along with the system files used for the recovery of the Toshiba external hard disk drive. This on-disk utility is an alternative to the Recovery CD or DVD included with most Toshiba notebook computer models. The following part is how to recover Toshiba external hard drive with Toshiba HDD recovery utility on Toshiba notebook.

Step 1: Press and hold the 0(zero) key and restart your Toshiba laptop.

Step 2: When your computer turns on, the Toshiba HDD Recovery Utility screen will list the following three options:

  1. Restore Original Factory Image (Recommended)
  2. Restore Partition C: of HDD without changing current partition size
  3. Restore Image to C: Partition with user-specified size

Warning: These three options will either delete your data on the Toshiba hard drive or reformat this hard drive. So be sure to back up all important files or recover files with hard drive data recovery software first.

Step 3: Choose one of the options as you wish and continue with the easy process.

In the event of a hard disk drive failure, you may wish to run the Toshiba HDD Recovery Utility from Recovery CDs or DVDs if you have created one before. The steps to repair hard disk through recovery CD/DVD are also the same.

Why your Toshiba external drive is not working/showing up?

The reasons for the Toshiba hard disk failure are various and the following are some common ones. Some reasons like wrong computer configuration can be manually corrected while the others may damage your external hard drive too seriously to be repaired.

  • The Toshiba USB port is not supplied with enough power.
  • Power is cut off when transferring files.
  • Toshiba external hard drive is not removed or ejected properly.
  • Toshiba external hard drive is not formatted with a recognizable file system.
  • The external hard drive is attacked by virus or malware.
  • The file system of this drive is damaged or corrupted.
  • There are bad sectors on this disk.
  • Your external hard drive is physically damaged by dropping, water wash, etc.

To sum up, a Toshiba external hard drive is not working due to different factors. But if the files on this drive really mean something to you and you can't repair it by yourself, you can recover your files from this Toshiba hard drive with hard drive data recovery software as long as it is not physically damaged, or you can send it to a local data recovery service necessarily.

Vivian

Vivian likes to share technical tips and solutions with people, especially in macOS and Windows data recovery tricks. Being a part of @iBoysoft, she has solved many computing and technological problems for readers with ease.

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